Job description

**This position is located in central Vermont & is not remote**

The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Essential Functions:

· Field incoming help requests from end users via telephone, email, and the helpdesk staff.

· Triage and prioritize problem resolution. Escalate problems (when required) to the Network Administrator.

· Apply diagnostic utilities to aid in troubleshooting.

· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Identify and learn appropriate software and hardware configurations used and supported by the Agency.

· Perform hands-on fixes at the endpoint level, including installing and upgrading software, hardware, and configuring systems.

· Test fixes to ensure the problem has been adequately resolved.

· Record agency assets into inventory database.

Associates degree or equivalent education from technical or vocational school or 2+ years of related work experience preferred. While a valid driver's license and reliable transportation is required as this position travels to different sites to assist with IT needs.

We offer a comprehensive benefits package including health, dental and vision insurance, a matching 403b retirement plan, 3 weeks paid vacation time, 11 paid holidays, and 7 paid sick days to start. We offer staff flexible schedules to support work / life balance, and we pride ourselves on our learning based culture where our staff can grow & flourish both professionally and personally. Learn more about us at www.claramartin.org.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Randolph, VT 05060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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