Job description

About Coldwell Banker Sea Coast Advantage

Coldwell Banker Sea Coast Advantage is the largest and best-selling real estate company in Southeastern NC and South Carolina’s Grand Strand. The firm has ranked #1 in southeastern North Carolina for the past 22 years. In 2021, closed sales volume exceeded $3.2 Billion and over 10,000 transactions.

Coldwell Banker Sea Coast Advantage also has an ownership interest in Coldwell Banker Advantage which serves major markets including Raleigh and the Triangle, Fayetteville, Southern Pines, Greensboro, Winston-Salem, and the Triad.

Full Job Description:

The IT Support Specialist is a full-time employee responsible for responding to and assisting with tickets submitted through the help desk. A customer service minded employee will be challenged and is required to effectively communicate with the client in resolving their issue while maintaining a professional demeanor. While maintaining tickets, the effective employee will also be challenged with working in a bring your own device environment for our users. Work requires a high level of technical knowledge on hardware and software applications, understanding of network environments and overseeing multiple locations, and operating systems for both Windows and macOS. Work is performed under the moderate supervision of the IT Director.

Essential Job Functions:

• Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations.
• Upgrades and installs for IT systems and services ensuring coordination with other team members.
• Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery.
• Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
• Installing and maintain drivers for users connecting to local networked printers using job accounting.

Here is what you will need:

Requirements:

• Associate's or Bachelor's degree in Computer Science. Significant relevant experience will be considered in lieu of formal education.

Preferred:

• Comp TIA A+ , Network +, Security +, Microsoft Technology Associate (MTA)

*Competitive Salary

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: One location

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