About Voyager

Voyager Therapeutics (Nasdaq: VYGR) is a biotechnology company dedicated to breaking through barriers in gene therapy and neurology. The potential of both disciplines has been constrained by delivery challenges; Voyager is leveraging innovative expertise in capsid discovery and deep neuropharmacology capabilities to address these constraints. Voyager’s TRACER AAV capsid discovery platform has generated novel capsids with high target delivery and blood-brain barrier penetration at low doses, potentially addressing the narrow therapeutic window associated with conventional gene therapy delivery vectors. This platform is fueling alliances with Pfizer Inc., Novartis and Neurocrine Biosciences as well as multiple programs in Voyager’s own pipeline. Voyager’s pipeline includes preclinical programs in Parkinson’s disease, Alzheimer’s disease, and amyotrophic lateral sclerosis (ALS), each with validated targets and biomarkers to enable a path to rapid potential proof-of-biology. For more information, visit www.voyagertherapeutics.com.

Job Summary:

The IT Service Desk Analyst will be working alongside Voyager Employees to ensure tickets are handled in a professional and timely manner. This individual is responsible for taking the lead to assure that the day-to-day IT operations are running smoothly and efficiently. As a member of the Voyager IT team the individual provides a broad range of services and support to the organization including networking, deskside technologies, corporate security, IT Infrastructure, and data access/governance. This individual possesses great people skills, curiosity, and propensity to learn new skills. This opportunity provides exposure to many enterprise systems and the ability to learn from tenured IT members.

Position Specific Responsibilities:

Supporting the IT environment

• Support AWS End User services (Workspaces, storage, backups).
• Support infrastructure services (network, operating systems, storage, backups, etc.).
• Manage standards and enforce security practices for all systems in collaboration with IT Security Team (MFA, conditional access, etc.).
• Support the AWS based storage environment for laboratory-based instruments.
• Administration of Microsoft Azure, Intune, Autopilot, Teams, OneDrive, and Office 365.
• Provisioning and deprovisioning endpoints – Intune/Autopilot
• Manage network connectivity and user access for lab instrument systems.
• Coordinate with lab systems owners to enable vendor access to new and existing laboratory systems.

Maintaining the IT environment

• System maintenance, patching, OS upgrades, etc. for Windows; Collaboration with our MSP partner
• Handles end user tickets in a timely and efficient manner
• Supporting Zoom Rooms hardware to ensure rooms and software are up to date and available for meetings.
• Coordination of vendor intervention if required for conference rooms.
• Follows and maintains technical documentation, references, and procedures.

Requirements:

Educational Requirements:

• A minimum of a bachelor’s degree (or equivalent degree) in computer science, information technology, or related technical field
• Microsoft certification(s) preferred (MCSE/MCSA/MCP)
• Networking certification preferred (CCENT/CCNA/Network +)

Experience:

• A minimum of 2 years of experience in Information Technology
• Applicants must have previous experience in Biotechnology/Pharma companies.
• Experience with Cisco Meraki networking hardware/software
• Experience supporting a hybrid MS Windows environment.
• Experience supporting a Hybrid infrastructure.
• Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming ( 802.11a/b/g/n/ac , WPA2, 802.1x , EAP, 802.11r , PMK, OKC, 802.11e/WMM , BYOD)
• Experience with AWS cloud infrastructure
• Zoom Room management.
• In-depth knowledge of the Office 365 suite (Power BI, Power Apps, Power Automate, SharePoint lists, Intune, Autopilot, etc.) and Microsoft Azure.
• Experience with Active Directory Domain Services
• Familiarity with MDM configuration and Management
• Autopilot deployment configuration experience
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills required.
• Experience of using PowerShell scripts and Microsoft 365 administration.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Ability to quickly learn new or unfamiliar technology and products.
• Experience with networking equipment (Firewall/Switches) configurations
• Experience in maintaining databases

Operational Requirements:

• Must be able to lift 25-50 lbs pounds on occasion. (IT Equipment, Server Room Management, etc)