Job description
Job Title: IT Help Desk Analyst (Onsite)
Location: Culpeper, VA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Client: State of Virginia
Interview Type: InPerson
Job Description:
Position will primary focus working with field staff with new technology and support of devices. Develop training material and train end users in a computer lab on various office applications. Answer phone calls and email requests for assistance. Monitor VDOT Help Desk queues and assist with clean-up of aging help desk tickets.Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
Extensive Knowledge of SharePoint online administration and design. Support IT Knowledge Base Management by participating in the review and updates of articles. Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams. Expert in the use of Outlook, OneDrive, SharePoint Online, Ability to communicate effectively verbally and in writing with individuals and groups.
Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user SharePoint support and Office Application training for VDOT Culpeper District.
Preferred:
Knowledge of computer/mobile device applications and how they operate in an
enterprise environment. Experience with creating training documentation.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Experience working with information technology help request tracking and reporting tools.
Required
4
Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7/10/11, SharePoint Online, MS Office Suite
Required
5
Years
Experience with training, content development and content design based on stakeholders and IT management requests.
Highly desired
2
Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.
Required
5
Years
Configure and implement SharePoint sites, subsites and pages to include but not be limited to libraries, lists, views, work flows.
Required
4
Years
Curriculum development and assessment
Highly desired
2
Years
Maintain overall functionality in classrooms, plan and prepare for new classes.
Highly desired
2
Years
Supporting existing and expanding on the Intranet and custom forms on SharePoint Online.
Required
2
Years
Recruiter Details:
Recruiter Name: Akhilash
Contact Number: 832-990-2427
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
Job Type: Contract
Salary: $12.57 - $30.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Culpeper, VA 22701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk (Preferred)
- Windows (Preferred)
Work Location: One location
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