What does a Business Relationship Manager do at Rinnai?

The business relationship manager (BRM) provides direction and guidance to business partners to enable the best information technology (IT) solutions that meet the business needs. The position bridges the gap between business partners and technology solution providers.

• This position is hybrid - remote. You will be required to travel up to 20% to Corporate Office: 103 International Dr. Peachtree City, GA and/or Manurfacturing location: 500 The Lakes Parkway in Griffin, GA.

What you will do:

RESPONSIBILITIES

• Builds and maintains strong relationships with business partners and acts as a liaison between information services teams and the business partner.
• Acts as an advisor to business partners to shape their strategy regarding technology and ensure they are aware of IT service offerings.
• Promotes business projects and value to the IT leaders and community.
• Works with business analysts to help their department define new capabilities.
• Defines, prioritizes, and manages program and project initiatives.
• Tracks ROI for business initiatives including cost, benefits, and risk.
• Helps define and communicate new services to support business needs.
• Participates in development of business strategic planning and IT strategic planning.
• Assists in the development of metrics used to track value delivery.
• Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services)
• Communicates business needs with appropriate IT solution center to gain alignment between business needs and technical capabilities.
• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews and facilitating large group/cross-functional sessions with partners.
• Leads in the development of business cases requiring IT-based solutions.
• Establishes initial vendor relationships and maintains a forward-looking view of vendor direction.
• Interfaces with vendors to understand whether vendor products will meet business requirements.
• Monitors that the solution center is meeting the partner’s expectations.
• Refines SLAs based on business need.
• Maintains up-to-date awareness of industry and technology trends and makes recommendations for implementation of new/upgraded systems and technologies.
• Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree in Information Systems or Business
• 10+ years in Corporate Information Systems environment
• 10+ years of project management experience
• Relevant industry specific experience preferred
• Six-Sigma Experience a plus

SKILLS

• Strong analytical skills to critically evaluate information gathered from multiple sources.
• Ability to distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Ability to manage stakeholder expectations and resolve conflicts
• Ability to lead requirements elicitation workshops
• Ability to validate data obtained via other techniques and expose new areas for elicitation
• Understanding of contemporary requirements gathering practices and the ability to apply them in practice
• Familiarity with requirements engineering practices and resources
• Ability to Process Map/Value Stream
• Knowledge of product management concepts
• Application domain knowledge is a plus

ABILITIES

• Effective time/goal management of competing priorities
• Interaction with peers and management
• Collaboration
• Agility and flexibility
• Great communicator

Physical Requirements:

Physical Activities

• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Physical Demands

• No adverse environmental conditions expected.

Environmental Conditions

• Sedentary work that primarily involves sitting/standing.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.