Location: Sioux Falls, SD
Hours: Monday-Friday 8:00 am - 5:00 pm
Job Status: Full-Time
Company: PREMIER Bankcard

About the Role
Are you looking for the opportunity to utilize your ability in software development? PREMIER Bankcard is looking for a friendly, outgoing individual to be responsible for the administration of the day-to-day maintenance of the application development owned systems in operation, including tasks related to monitoring, identifying, and troubleshooting application issues and issues resolution or escalation.

Job Duties and Responsibilities

• Performs daily monitoring of job movement through production applications
• Performs daily monitoring of application alerts and remediate issues
• Identify monitoring opportunities and coordinate the implementation
• Administer and support the various Premier application platforms, including SharePoint, MuleSoft, and custom-built applications
• Identify when reported issues are global in nature and escalate
• Assist in application upgrades, patching and server migrations
• Creates and escalate issues through the Premier ticketing system
• Articulate to peers and leadership teams what impact existing production issues have to the business
• Will be included in an on-call rotation and occasional after-hours support
• Performs other projects or miscellaneous duties as requested or assigned
• Document and analyze problems, and publish maintenance schedule
• Identify gaps in existing support procedures and work instructions, then collaborate with others to fix them
• Maintain system documentation
• Coordinate with vendor support on all issues
• Fully responsible for problem management activities such as issue resolution and root cause analysis
• Provide application performance tuning
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly

Skills and Qualifications

• Financial systems management
• Monitoring Tools (AppDynamics, PRTG, vRops)
• ITSM Application (Cherwell)
• DBMS (Sql Server)
• SharePoint
• Windows, Linux, Saas & PaaS application administration
• Demonstrated technical background
• Ability to work under pressure with a high sense of urgency
• Ability to meet deadlines, to ensure jobs ship out on time
• Pro-active approach

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more