Job Description

Determining Initial and Ongoing Eligibility
a. Process applications/reviews/recertification's/redeterminations within time frames;
b. Interview applicants and clients both in person and via telephone;
c. Consult with clients and collateral contacts, both in person and via telephone;
d. Enter and review data using automated sources of information;
e. Communicate information regarding program rules, rights, and responsibilities;
f. Obtain and document necessary verifications as required by policy (income, resources, etc.);
g. Authorize correct benefits according to program policy;
h. Documenting case actions in the case file.
Managing the Cases
a. Process review and recertification documents;
b. Process, review, and act on internal reports (not limited to DHS, IWD, and SSA reports);
c. Process changes in eligibility factors;
d. Complete recoupments and vendor/facility adjustments;
e. Participate in the appeals and fair hearings process;
f. Make referrals to mandatory and non-mandatory services, e.g. CSRU, Promise Jobs, WIC, DIA, etc.;
g. Respond to Quality Control reports and completing corrective actions when necessary;
h. Respond to case readings and completing corrective actions when necessary;
i. Manage case records according to policy/procedure;
j. Create correspondence such as requests for information;
k. Respond to customer concerns;
l. Schedule interviews and manage work time;
m. Processing appeals in accordance with policies and procedures.

***The starting salary for a new state employee is expected to be at the base of the pay range. ***

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

This position will be based in Clinton, IA 52732. Telework may be an option for this position if requested by the employee and approved by management

Minimum Qualification Requirements

Sixty semester hours (or equivalent academic units) from an accredited college or university;

a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience); employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.

For additional information, please click on this link to view the job description (Download PDF reader).

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