ICT Service Delivery Manager – Warehouse and Transportation solutions
Job description
COMPANY PROFILE:
CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website: www.cnhindustrial.com
ICT Service Delivery Manager is responsible for IT Service Management Processes on Warehouse Management solutions and Transportation solutions worldwide. He/she has to ensure service level and delivery according to the defined SLA and KPI's.
- He/She coordinates and liaises with worldwide distributed Information and Communication Technology (ICT) teams, business counterparts, 3rd party vendors, software/service providers
- regarding application enhancements, customization, bug fixing, and new releases
- He/She ensures solutions availability and delivery according defined KPI’S and SLA
- He/She manages assigned budget. He/She manages risks, incidents, problems and escalations
- He/She manages stakeholders and he/she represents Parts Distribution team on cross functional meetings and forums
- Measure, control, and eventually act to correct services availability on Warehouse Management solutions and Transportation solutions
- Support business operations in driving process improvement, technology transformation and system integration
- Align local needs with regional and global standards and roadmaps
Required Qualifications The qualified candidate will have:
- Be proactive, solutions focused, have strong problem solving capability, have good organization skills
- Be able to demonstrate experience in managing ICT service in a large, complex organization
- Have experience managing 3rd party vendors, software/service providers
- Be able to build relationships and work collaboratively with a range of internal and external stakeholders
- 2+ years of previous experience in logistics, warehouse management, supply chain and IT
- B.S degree or above.
- Focus on Service Level up time to avoid any business disruption
- Knowledge of IT project management methods, System Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL)
- Strong problem solving, analysis, design skills
- Excellent organization skills and attention to detail, including the ability to prioritize and manage a variety of complex tasks and activities
- Strong verbal, written and interpersonal skills required
- English Fluent
- Basic knowledge of hardware and network infrastructure
Preferred Qualifications the ideal candidate will have:
- Automotive or heavy equipment industry experience within after sales
- IT consulting experience
- Certification in relevant disciplines (PMP, PRINCE2, ITIL, International Software Testing Qualification Board (ISTQB))
- Software Engineering skill
- Experience in Oracle databases, Oracle OTM, Project 44, J2EE, HTML, JavaScript, JSP, Web Services, UNIX, Linux, SQL, PL/SQL, Windows Server
- Consulting and implementation experience with WMS solutions preferred; other leading supply chain execution solutions such as Manhattan Associates, Oracle, SAP, etc. will also be considered
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