Job description

Housekeeping Manager

The Housekeeping Manager oversees daily operations which ensures cleanliness of the property in accordance with the Gasparilla Inn & Club standards. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department. Follows all policies and procedures while constantly striving to improve all standards of the operation. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous care. Responsible for staffing, scheduling, training and developing hourly team members to include supervisors.

Qualifications and Requirements:

Required:

• Five Years of Housekeeping/Management Experience.
• Excellent Communication Skills.
• Bachelor’s Degree in Hospitality Management, Business Management or related field.

Preferred:

• Seven Years of Progressively Responsible Management
• Master’s Degree in Hospitality Management, Business Management or related field.

Job Duties:

• Adheres to the Gasparilla Inn and Club’s 10 Steps to Memorable Service.
• Exhibit’s the Gasparilla Inn’s Core Values.
• Thorough knowledge of property, space, and housekeeping processes.
• Assisting the Director of Housekeeping in the administration of systems use and management, budgeting and forecasting, inventory control, department management policy and procedure implementation and enforcement.
• Have an eye for detail and the ability to make decisions in demanding environment.
• Ability to train, motivate, coach, counsel and discipline staff on Inn written policies and procedures.
• Coordinate room readiness with front office and maintenance departments for guest arrivals and service requests in a timely and efficient manner.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and reviews, and delivering recognition and rewards.
• Recruit, interview and train team members.
• Review of weekly staffing schedules and assign additional tasks as needed before submitting to Director of Housekeeping.
• Conduct property inspections of all rooms, out of service, public service areas, VIP and cleaned rooms to ensure quality standards are achieved.
• Advise the Director of Housekeeping of adequate all inventory supplies, linen stock and uniforms monitoring stock inventory levels.
• Oversee laundry room operations and linen.
• Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Maintain adequate supplies for efficient operation of department.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials within departmental guidelines set by the Director of Housekeeping.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with Inn hazard communication program.
• Plan, Conduct and attend staff meetings as directed by the Director of Housekeeping.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Submit payroll to the Director of Housekeeping for final review, free from errors.
• Attend to guest complaints and take service recovery measures if required.
• All other duties as assigned.

Working Conditions and Assignments:

This position does require you to be standing and walking 90% of the time. The position requires a high degree of physical exertion such as bending, twisting, kneeling, pushing and pulling up to approximately 80 pounds. There will also an exposure to elevated noise levels of cleaning equipment.

Due to multiple sites for the Inn, this position will often be exposed to outside weather conditions throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position is full time and there is an expectation of having no scheduling restrictions and on-call hours.

The Gasparilla Inn and Club is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The Gasparilla Inn is fortunate enough to offer our employees a Drug Free Workplace.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Boca Grande, FL 33921: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Five Years of Housekeeping/Management Experience?

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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