Job Title: Hotel Night Auditor

Department: Front Desk

Reports To: Front Desk Manager

Examples of Duties Include:

• Monitors the current status of coupons, discounts, and other promotional programs.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Explains resort products, service, and other information about the resort as request
• Provide guests with appropriate room assignments, wrist bands, directions to the rooms, while up-selling when appropriate.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Accurate accounting of cash bank assigned to each agent.
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.

More About Camelback:

Voted #1 Indoor Waterpark in the USA and #1 Ski Resort in Pennsylvania, Camelback Resort encompasses more year-round amenities than any other mountain resort in the country; adventure on the zip lines, ropes course, mountain coaster and more with fun for the entire family.

We are seeking enthusiastic and energetic individuals to join our team. Camelback Resort offers competitive wages, generous benefits (including health insurance, vacation, and 401K), and INCREDIBLE PERKS! Enjoy our complimentary access to Snowtubing, Aquatopia, and Lift Tickets as well as Free Ski/Snowboarding lessons and rentals. Bring your friends and family along with our bonus ticket package. What are you waiting for?! Apply today.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.