Job description

Overview: A Hotel Elite Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures. Knowledge of Hotel Key is a plus

Performance Expectations:

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

EOE

Job Type: Full-time/Part-time

Pay: $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Experience:

• Customer Service: 1 year (Required)
• Hotel Experience: 1 year (Required)

Work Location: One location

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Altamonte Springs, FL 32714: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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