We Change People’s Lives!

Our team is looking for an individual who thinks creatively and positively. They must share our passion for helping seniors in our community remain in their homes comfortably and safely with a high quality of life as they age. The Scheduling Coordinator plays a key role in matching our amazing caregivers with our clients to ensure the highest level of care for clients and a rewarding career for caregivers. If you want to be part of a team that continues to define homecare as the number one choice for our loved ones, then you may be the missing piece to achieve our vision. Our role in what we do is a very rewarding experience, and our business continues to grow as we change one life at a time. Apply now to join our team!

A unique opportunity to achieve your potential while making a significant difference in people’s lives. The main responsibilities of the Scheduling Coordinator are:

• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise.
• Clearly communicate all new schedules and schedule changes to caregivers (and clients when appropriate) to ensure that clients receive the care they need.
• Track and record all instances of assignment refusals, call-outs, late arrivals, early departures, etc.
• Proactively identify gaps in caregiver locations, skills, and availability and communicate with the recruiting manager to recruit to fill gaps.
• Audit timecards on a regular basis to ensure hours match scheduled hours.

Our Full-Time Benefits include:

• Competitive Pay
• Paid Holidays and Paid Time Off
• Performance Bonus Program
• Dental/LIFE/Short-term and Long-term Disability
• Extensive Training and Educational Opportunities

Qualifications:

• Experience in Home Care scheduling is a plus
• Demonstrated excellence in customer service
• A strong communicator that can handle a dynamic environment and enjoys working with other people
• You must have great effort and attitude and be able to solve problems.
• Maintain professionalism and patience with a fast-paced environment
• Ability to read, write, and effectively communicate in English
• Proficient in Microsoft computer products including Word, Excel, and Outlook
• Prefer proficiency in scheduling software

Education:

• Associate Degree or Higher Preferred (will accept equivalent experience)