Requisition No: 797521

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64051372 1

Position Number: 64051372

Salary: $1,200.00-1609.56 Bi-Weekly

Posting Closing Date: 05/18/2023

Your Specific Responsibilities:

Eligibility screening: AIDS Drug Assistance Program (ADAP) and Ryan White (RW) CORE eligibility.

Enroll and recertify clients in ADAP: insurance availability & coverage; prescription(s) medication dispenses; labs; in ADAP Provide database.

Third party-payer screening. Coordinate with client care managers assisting client access with supporting resources: Medicaid, Medicare, Tricare, VA, employer sponsored insurance, ACA Marketplace, & Pharmaceutical Assistance Programs.

Referral and follow-up with dispensing pharmacies: monitoring client prescription pick up history.

Monitor client lab results for suppression of viral loads.

Discuss adherence measures with clients specific to dispensing of medications and unsuppressed HIV viral loads.

Maintain accurate and up to date electronic client files (Provide Enterprise) and link with the CAREWare system. Conduct regular quality assurance activities including client file reviews, and monitoring client adherence.

Develop working knowledge of Provide Enterprise reports for the preparation of daily client management.

Remain current with changes and usage of ADAP and Ryan White policies and procedures.

Participate in ADAP, HIV treatment adherence, HIV/AIDS education/prevention and care management trainings and webinars.

Complete HIV 500 and 501 courses and maintains 501 updates annually. Provide HIV pre and post-test counseling (anonymous and confidential testing).

Participate in HIV health education/prevention activities with local community.

Required Knowledge, Skills, and Abilities:

Ability to work with diverse population. Knowledge of and experience with computers and computer software. Knowledge of Windows (MS Word, Excel, and PowerPoint) and Outlook. Knowledge of and experience with methods of data evaluation. Ability to utilize problem solving techniques. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with others. Ability to work independently. Ability to maintain client confidentiality.

Qualifications:

Minimum

Associates degree

Experience in interviewing, counseling, or customer services

Comfortable working with HIV+ clients.

Able to work cooperatively with healthcare professionals to meet client adherence goals.

Willing to work before, during and/or beyond normal work hours or days in the event of an emergency. This includes emergency duties including, but not limited to, response to threats involving any disaster, man-made or natural.

Preferred

Have experience working with a caseload of electronic client or patient files.

Knowledge of Microsoft Office; specifically Excel and Outlook.

Have at least 1 year experience supporting clients with health insurance coverage options.

In addition to English, be proficient in speaking, writing, and reading Spanish or Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

FDOH, Brevard. 2555 Judge Fran Jamieson Way, Viera Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.