Job description
Role Summary
:
Join our team as a Guest Services Agent and become one of the authors of our story. As part of the front office team, you will be responsible for helping to create an exceptional guest experience.
Core Responsibilities :
The key responsibilities for this position are:
Required Qualifications :
Preferred Qualifications :
Join our team as a Guest Services Agent and become one of the authors of our story. As part of the front office team, you will be responsible for helping to create an exceptional guest experience.
Core Responsibilities :
The key responsibilities for this position are:
- Welcome and greet guests in line with the White Barn Inn standards
- Assist guests with reservations, information, amenities, area attractions, spa, and dining booking, as needed
- Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes
- Ensure that any guest preferences are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
- Assist with check in, completing all appropriate paperwork, and escort guest to the room
- Assist guest during check out process in an effective and timely manner
- Ensure correct billing arrangement is provided according to front office policies and procedures
- Become familiar with all White Barn Inn facilities to be able to address, assist and actively sell services to guests
- Respond promptly to all guest emails and voicemails
- Respond promptly and tactfully to guest complaints, always providing excellent guest service to maintain guest satisfaction
- Maintain proper cash handling procedures with hotel bank
- Perform any other job-related duties as assigned
Required Qualifications :
- High school education or equivalent
- Able to work a flexible schedule including weekends and holidays according to department needs
- Excellent customer service and communication skills
Preferred Qualifications :
- Hospitality Certificate or Degree preferred or relevant work experience.
- Previous experience in luxury hospitality preferred
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