Seward Community Co-op Franklin Store

Job Description

Grocery Replenishment Buyer

Purpose: To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department. To order replenishment stock to meet department objectives for inventory turns and customer service.

Status: Full-Time. Reports to the Grocery Manager

Pay Level: IV

Responsibilities:

Customer Service

• Assist customers in a friendly and efficient manner.
• Guide customers to product locations and provide product information.
• Answer calls for grocery immediately, taking messages when necessary.
• Accurately and completely record and file special orders.
• Report customer suggestions and comments to appropriate management.
• Keep aisles clear and retail areas safe for customers.

Department Maintenance

• Clean the department areas regularly and other areas directed by the Assistant

Grocery Manager.

• Front and straighten shelves, including all displays and all sub-departments.
• Notify appropriate manager of product and supplier issues and shelf tag/signage needs.

Receiving and Stocking

• Check in and sign for deliveries, follow receiving procedures.
• Fully stock all displays and shelves following established merchandising procedures.
• Rotate product to prevent losses due to expiration.
• Build displays as needed.
• Keep backroom clear, organized, and safe.

Ordering

• Place orders efficiently and on time, using established procedures.

Order to maintain appropriate inventory levels to maximize turns and minimize out-of-stocks.

• Ensure that customer special orders are ordered in a timely manner.
• Maintain complete and accurate order records.
• Communicate order sheet update needs to Buyer.
• Assist Buyers with category management, new item slotting, pricing, resets, and promotions.

Other duties as assigned

• Perform other tasks as assigned by the Buyer and Dept. Manager.
• Participate in quarterly inventory counts.
• Mentor other staff as directed by Grocery Manager.
• Attend department and storewide meetings.
• Follow the gift policy when receiving vendor samples.

Qualifications:

Essential

• Excellent customer service skills.
• Organization, accuracy, and attention to detail.
• Experience in retail grocery/natural foods.
• Ability to communicate clearly and effectively.
• Ability to handle multiple demands.
• Reliable attendance
• English proficiency
  

Functional

• Ability to bend and stoop to grasp objects and climb ladders.
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Ability to bend and lift loads, not to exceed 60 pounds. Push and pull carts weighing up to 300 pounds.
• Handle environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 60 pounds

Preferred

• Multilingual is a plus
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds