Criteria is a technology company that's changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we're growing quickly. We've been featured on the Inc. 5000's list of fastest-growing private companies in the U.S. for the last seven years and have been recognized as a Best Place to Work by Inc. and Built in LA.

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.

POSITION SUMMARY

Our ideal hire will be based in the Los Angeles area. We are a remote-first environment who enjoys weekly lunches, occasional office happy hours, and comradery. We want you to be part of the fun.

Reporting to the Director, Integrations (Global) the Global Project Integrations Lead is responsible for the project management of the customer integration implementations and custom ATS Product requests for both new and existing customers.

You will support and advise the Global Integrations team with a specific emphasis on on-time delivery, quality outcomes and representation of the priorities within the Revenue Group that are aligned to global Revenue attainment.

As Global Project Integrations Lead you will regularly interact with customers requiring Integrations Implementation support as well as partner with internal stakeholders with a primary focus on coordinating Sales, Customer Success, Product Marketing, Global Support and Engineering.

About the Role:

What You'll Do:

This role is to lead and manage the Global Integrations Projects, both customer and Product as required.

This includes broad cross-functional project team management - across multiple Applicant Tracking System (ATS) integration implementation projects - spanning the end-to-end delivery of ATS/HRIS integrations including the following:

• Lead and manage customer integration implementation projects, with a focus on process efficiencies and ensuring all stakeholders (both internal & external) are prepared in advance to maximize meeting effectiveness, and speed up the onboarding process
• Identify any risks within customer or product project delivery that may impact strategic KPI's
• Lead and facilitate project outcomes internally relating to custom integration project requests, including prioritization within roadmap and within contractual obligations
• In conjunction with Director Partnerships, coordinate and liaise with partners who are building repeatable integrations for required demos, documentation and market launch activities prior to go live
• Identify opportunities for improvement and provide solutions, within team and across teams.
• Using your experience with customers, regularly contribute to GTM questions raised via Salesforce or Teams
• Contribute to integration documentation to ensure it is up to date, including:
  • Quick Facts
  • Integration Guides
  • Demo videos
  • Activation and Support Guides
  • Tech Guides
  • Help Docs Articles
  • Salesforce pricing changes, adding to drop-downs, templates etc

• Work with Global Support Team to refine and enhance technical support and service delivery, including process improvements via Salesforce Service Cloud
• Provide detailed reports and insights to ATS/HRIS metrics via Salesforce
• Liaise with Director, Partnerships to provide service level delivery feedback on implementations and support received with ATS Partners.

Acting Team Leadership/Management Responsibilities

The incumbent will also have interim operational team management responsibilities during parental leave cover for a 9-12 month period from mid 2023 – early 2024. This will include:

• Actively manage and support direct reports to ensure they are fully aware of and supported to execute client requirements and deliverables.
• Coordination of Global Integrations Team across all customer & product projects
• Facilitate appropriate technical training and continuing professional development for all team members.

What You Should Know/Have:

To be successful in this role the incumbent will demonstrate the following:

Skills

• Domain expertise in the Criteria platform and nature of how Criteria integrates with ATS/HRIS platforms
• Strong CSM skills with an ability to satisfy the customer with the aim of retaining and upselling Criteria product offering
• Strong project management skills, including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses
• Decision making capability in line with GSAs priorities as guided by Revenue's KPIs
• Ability to coordinate and manage multiple cross-functional departments, initiatives and activities to expertly execute client ATS integrations
• Ability or deep desire to lead Integration Product initiatives
• Experience in or deep desire to learn the Video/Structured Interviewing Criteria product
• Proficient with Microsoft Office Suite or related software such as O365, Teams, SharePoint, Trello and Planner Boards, Visio and Seismic.
• Proficient with Project Management software and familiar with agile product methodologies.
• Ability to successfully manage multiple projects across customers while contributing to internal initiatives.

Behavioral Competencies

• Customer centricity, advocacy and leadership
• Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented
• Excellent verbal and written communication skills.
• Flexibility to adjust quickly to shifting priorities and conditions, being comfortable with ambiguity.
• Exceptional interpersonal and customer service skills.
• Solid organizational skills, follow-through, and attention to detail.
• Must be able to effectively cope with complexity and change, while maintaining focus on priorities.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proven ability to prioritize tasks and to delegate them when appropriate.

What Criteria Brings to the Table:

• Excellent benefits package (including medical, dental, vision, life insurance, generous paid parental leave policy, and more!)
• 401(k) with employer match
• Monthly technology (mobile phone/internet) allowance
• BYOD Policy: Bring your dog to work! When you come into work or join virtual meetings, you'll frequently be greeted by one of the many Dogs of Criteria (check them out on Instagram: https://www.instagram.com/dogsofcriteria)
• Flexibility to work fully remote, 100% in office, or hybrid
• Equity options in a rapidly growing company
• And a competitive compensation package

This is a U.S. based remote position; therefore, relocation is not available for this position.
Must be legally authorized to work in the U.S.
We are not currently sponsoring work visas.

Our Mission Around Diversity, Equity, and Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored, and appreciated.

Criteria is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.