Job description
What We Are Looking For is YOU!
Global Operations Center Manager
- Bilingual Japanese and English
Enagic is a Japan-based leading manufacturer of alkaline ionizers and water filtration machines. Enagic distributes its products through a network of independent contractor sales represents through a multi-level (network) marketing business model.
Our San Diego location in Chula Vista CA - LOCAL CANDIDATES ONLY (Not Remote)
Our San Diego location in Chula Vista CA - LOCAL CANDIDATES ONLY (Not Remote)
Job Overview
Responsible for managing the GOC department’s day-to-day functions and overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.
- Carrying out and attaining the mission and the goals of the department managed and the company
- Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and Enagic business day
- Manage and train staff, including all new hires
- Scheduling shifts to ensure proper coverage for all work schedules
- Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
- Work with other department managers to increase better workflow and customer support among departments.
- Processing Orders·
- Receive and promptly respond to customer queries via phone, email or online chat
- Document Issues and Resolutions
- Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
- Review and address the skills of staff to ensure customer satisfaction is met successfully
- Join and Host meetings and department meetings for the betterment of the department and to update and review new and ongoing information
- Problem-solving and time management.
Qualification
- High School diploma or equivalent
- Bilingual Japanese and English
- Can work weekends, holidays and night shifts.
- Data entry experience or related experience
- Quick typing skills
- Organizational skills
- Attention to detail
- Learn and adapt to current technology needs
- Excellent and effective communication and interpersonal skills
- Customer service skills
- Managing processes with staff and projects
- High level of ownership, accountability and initiative
- Welcoming and helpful attitude
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