Front Desk Agent/Concierge
Job description
Come be a part of something bigger!
Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details
What you will have an opportunity to do:
o Welcomes guests, solves minor issues, and ensures guests have a great stay.
o Knowledge of basic computer skills, including Outlook, word and excel.
o Registers guests in and out Verizon’s Learning and Development center. Establishes and secures proper guest credit. Handles any billing questions and inquiries with group and transient guests.
o Solves guest-related problems within scope of authority.
o Enters requests into Primary Management system.
o Enters requests in Alice.
o Handles all changes and requests in Intelity.
o Keeps and maintains all Front Desk logs.
o Generates reports for Front Desk, Engineering, and Housekeeping.
o Performs all accounting duties including posting charges, account settlements, and shift closing.
o Answers phones and relays messages to guests as well as other conference center associates.
o Brings mail, packages, and messages to guests as needed.
o Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.
o Handles all cash transactions and maintains a personal bank.
o Posting Daily Bills.
o Create Distribution Report.
o Distribute Weekly Distribution.
o Binder/Weekly Distribution Organization.
o Run Daily Events Reports.
o Change Log Report-prepare and distribute.
Concierge Desk Coverage.
What are we looking for?
Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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