JOB SUMMARY

Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations. Available to work morning and evening shifts with flexibility to cover night audit as needed.

JOB DUTIES

• Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
• Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
• Books reservations for guests that call or approach the front desk.
• Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
• Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
• Checks guests out of the hotel at the completion of their stay.
• Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
• Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Previous customer service experience

SKILLS & ABILITIES

• Excellent verbal communication skills
• Strong customer service focus
• Detail oriented
• Strong organizational and time management skills
• Basic computer and math skills
• Ability to work a flexible schedule, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
• Ability to push, pull, carry, lift or otherwise move up to 25 lbs. occasionally

EEO and ADA Statements

• Courtyard by Marriott Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.