At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

Field Based HSS Coordinator will be the primary care manager for members with complex medical or behavioral needs who aren’t otherwise managed by the team’s clinicians. The Field Based HSS Coordinator works assertively to locate and engage members in the community. They will develop individualized plans of care that focus on the member’s definition of success. The Field Based HSS Coordinator identifies and overcome barriers to goal achievement, including SDOH barriers. This position will work in collaboration with the interdisciplinary clinical care management team (Pod) to advance interventions aligned with a member’s readiness to change. The Field Based HSS Coordinator will approach their member work with an understanding of how inequities drive health disparities. The Field Based HSS Coordinator will promote health equity.

Schedule: Monday through Friday 8:00 am to 5 pm Arizona Time Zone. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: Phoenix, Tucson (Maricopa or Pima County) and surrounding communities in Arizona

Primary Responsibilities:

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  Supports Pod huddles
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  Identified SME to support CHW in assessment and Plan of Care questions
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  Act as a senior SME for non-RN level activities
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  First point of contact for questions for CHW within Pod
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  Supports RN to lead Pod rounds - taking lead on completing round template
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  Analyzes and investigates QOC issues identified within Pod
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  Provides explanations and interpretations within area of expertise
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  Uses pertinent data and facts to identify and solve a range of problems within area of expertise
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  Investigates non-standard requests and problems, with some assistance from others
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  Prioritizes and organizes own work to meet deadlines
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  Provides explanations and information to others on topics within area of expertise
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  Support the additional training and coaching needed for CHWs
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  Support GL24 FTEs to conduct more field-based care interventions
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  Support documentation supervision and auditing processes
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  Expected to carry similar case load, in addition to these expectations/ Carries an assigned dedicated caseload
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  Uses pertinent data and facts to identify and solve a range of problems within area of expertise
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  Investigates non-standard requests and problems, with some assistance from others
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  Works exclusively within a specific knowledge area
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  Prioritizes and organizes own work to meet deadlines
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  Provides explanations and information to others on topics within area of expertise. - Analyzes and investigates
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  Provides explanations and interpretations within area of expertise

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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  Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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  Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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  Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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  401(k) Savings Plan, Employee Stock Purchase Plan
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  Education Reimbursement
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  Employee Discounts
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  Employee Assistance Program
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  Employee Referral Bonus Program
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  Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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  More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  Bachelor’s degree (medical or Behavioral degree) (or higher) OR 2+ years LPN experience OR 4+ years of behavioral health experience
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  3+ years of experience with behavioral/ medical health
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  Intermediate level of proficiency with Microsoft Office (PowerPoint, Word, Excel, & Outlook) including the ability to edit, create, save, and send spreadsheets and documents and ability to operate and integrate those systems
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  Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
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  Access to approved high-speed internet connection or leverage an existing high-speed internet
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  Ability to travel locally to Maricopa or Pima County and surrounding communities in Arizona, approximately 60% of the time and up to 100 miles round trip with Reliable transportation, that will enable you to travel to client and/or patient sites within a designated area, with a current and non-restricted state of Arizona Driver’s License and State-required insurance
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  Reside in the State of Arizona and at a commutable distance to Phoenix, Tucson (Maricopa or Pima County) and surrounding communities in Arizona
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

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  CHW certification
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  Experience in a behavioral health setting (inpatient, outpatient, residential, community mental health, etc.)
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  Experience working in Medicaid and Medicare health care and insurance industry, including regulatory and compliance requirements

Soft Skills:

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  Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
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  Demonstrated ability to assist with focusing activities toward a strategic direction as well as develop tactical plans, drive performance and achieve targets
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  Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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