Job description

Job Description

POSITION: Event Services Manager

DEPARTMENT: Event Services

PRIMARY RESPONSIBILITIES:

• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
• Manage preparation of all event support materials/collateral.
• Completes all follow-up and acknowledgements.
• Participate in pre-convention meetings, training and other related meetings as required.
• Works with hotel operational departments to ensure a flawless event for guests.
• Monitors and evaluates all program components; making changes as needed.
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
• Performs all other job-related duties as requested.

SECONDARY RESPONSIBILITIES:

• Maintain general property knowledge.
• Maintain fiscal responsibilities as related to departmental budgets.
• Ensuring a positive work environment.

NORMAL WORKING HOURS:

· Vary through 7-day work week depending on business

EDUCATIONAL REQUIREMENTS:

• Bachelor’s Degree or equivalent education and/or experience preferred

· Hospitality experience at 4 or 5 Diamond-rated resorts or hotels

COMMUNICATION SKILLS REQUIREMENTS:

· Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

· Must have excellent written, oral, and interpersonal skills

TECHNICAL REQUIREMENTS:

• Strong time management and organizational skills
• Demonstrate ability to work independently and to self-motivate
• Team player with the ability to handle multiple assignments in a fast-paced environment
• Ability to organize multiple functions into a seamless process and multi-task
• Detail Oriented
• Follow-up and follow-through in a timely manner
• Advanced knowledge of Microsoft Suite; Excel, Word, Microsoft Outlook, PowerPoint

· Proficient in Delphi and/or Micros Opera Sales & Catering systems

· Proficient in Social Tables

· Proficient in Open Table

PAST WORK EXPERIENCE REQUIREMENTS:

· Convention Services Experience at 4 or 5 Diamond-rated resorts or hotels

· Experience with F&B, décor and audio-visual set-up and needs

REPORTS TO:

· Director of Event Services

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• White Sulphur Springs, WV 24986: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 3 years (Preferred)

Work Location: One location

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