Job description
- Manage the EV Warranty QOS process aligned to AIAG’s CQI-14, which includes, retrieving data from the customer web sites, analyzing data, distributing data to the plants and engineering for development of corrective actions based on data.
- Analyzes and distributes field information to facilitate tracking warranty and customer satisfaction concerns; through warranty reduction activities; warranty part investigation, warranty cost recovery, warranty part countermeasures, and customer satisfaction countermeasures
- Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track. Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed.
- Manage customer communications within Dana and the customer. Work with the facility quality and production process representatives on specific issues and works directly with the engineering community.
- Supply customer’s corrective action responses to include containment actions and clean points. Monitor data to assure dates are verified. Contact customers for clarification on issues and resolution of issue. Supply customers and Dana management comprehensive reports on OE Warranty performance. Represent Dana with the customer on Warranty QOS reviews and meetings.
- Track and cross reference debits against claim and part analysis for accuracy and correct liability.
- Support the auditing and development of systemic initiatives for compliance and continual improvement of Dana CQI -14 requirements.
- Manage and ensure lessons learned are captured in controlled documents, e.g., control plans, FMEAs (Design and Process), operator instructions, design guidelines, etc.
- Direct leadership of corrective action process Rolling Top 5 for Electrification products driving long term corrective actions based off performance and financial trends.
- CSE is responsible to accurately record all warranty costs and to work with accounting personnel in accurate forecasting and reporting to Sarbanes Oxley requirements and support warranty accrual analysis .
- Be a core team member in the contractual review process for warranty terms and conditions both existing and new.
- Bachelor’s degree in engineering or may consider equivalent education.
- Demonstrated the mechanical and electrical skills needed to identify products as well as product deficiencies
- Past warranty or Tech Service experience would be preferred
- Drivetrain component or electrified product and application background would be preferred
- Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools
- Demonstrated competence in quality related statistics and process controls
- Must have strong analytical skills
- Motivated individual who accepts responsibility
- Excellent organizational skills
- Excellent written and verbal skills
- Strong computer software skills including Excel, Word, Powerpoint
- Must be able to travel internationally when needed.
Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.
Our Values
- Value Others
- Inspire Innovation
- Grow Responsibly
- Win Together
Nearest Major Market: Toledo
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