Job description
Summary:
This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.
This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.
Detailed responsibilities:
- Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received.
- Develops digital tools to ensure they meet applicable regulations and standards.
- Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
- Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.
- Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
- Participates in vendor selection, data management, and process improvement for assigned business application.
- Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
- Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
- Maintains knowledge of current operational workflows that are supported through the business or clinical application.
- Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
- Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
- Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- IT APPLICATIONS: Implements and administers applications for IT systems.
- ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
- EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
- ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
Education:
Essential:
Essential:
- Associates
Credentials:
Education equivalent experience:
Essential:
- in Information Technology, Computer Science, or related field.
Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line.
Required Work Experience: Three (3) years of relevant experience. Equivalent work experience may substitute for education requirement.Equivalency for degree: High school diploma plus five years of experience.
Follows Standard Precautions using personal protective equipment as required.
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line.
Required Work Experience: Three (3) years of relevant experience. Equivalent work experience may substitute for education requirement.Equivalency for degree: High school diploma plus five years of experience.
Follows Standard Precautions using personal protective equipment as required.
Working conditions:
Essential:
Essential:
- Bending and Stooping 40.00%
- Climbing 20.00%
- Keyboard Entry 60.00%
- Kneeling 40.00%
- Lifting/Carrying Patients 35 Pounds or Greater 20.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
- Lifting or Carrying > 75 lbs Non-Patient 20.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
- Pushing or Pulling > 75 lbs Non-Patient 20.00%
- Reaching 40.00%
- Repetitive Movement Hand/Arm 60.00%
- Sitting 60.00%
- Squatting 40.00%
- Standing 60.00%
- Walking 60.00%
- Audible Speech 60.00%
- Hearing Acuity 60.00%
- Depth Perception 60.00%
- Distinguish Color 60.00%
- Seeing - Far 60.00%
- Seeing - Near 60.00%
- Bio hazardous Waste 20.00%
- Biological Hazards - Respiratory 20.00%
- Biological Hazards - Skin or Ingestion 20.00%
- Blood and/or Bodily Fluids 20.00%
- Communicable Diseases and/or Pathogens 20.00%
- Cytotoxic Chemicals 20.00%
- Dust 60.00%
- Gas/Vapors/Fumes 20.00%
- Hazardous Chemicals 20.00%
- Hazardous Medication 20.00%
- Latex 20.00%
- Computer Monitor 60.00%
- Domestic Animals 20.00%
- Hazardous Noise 20.00%
- Laser/High Intensity Lights 20.00%
- Magnetic Fields 20.00%
- Moving Mechanical Parts 20.00%
- Potential Electric Shock 20.00%
- Radiation 20.00%
- Wet or Slippery Surfaces 20.00%
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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