Job description

Purpose of the role: The IT Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The IT Support Engineer coordinates all support needs for assigned locations. This individual should be knowledgeable in Windows 10, Microsoft Office Suite, and End User Technical Troubleshooting. He or She will report to the IT Support Supervisor. The role is in the plant or office facilities and is a member of the IT Support Team. The IT Support Engineer must be comfortable taking on small projects as assigned, asking questions, and working as part of a geographically dispersed team.

Key Responsibilities:
(75%) End User Support
Provides support to office staff and plant personnel, serves as an escalation point for the Helpdesk
Accurately records activities in ticketing system
Logs equipment details and assignment in asset management system
Identifies frequent/common issues and follows escalation procedure for problems/major incidents
Maintains relationship with facility management (Plant Managers, Plant Controllers, etc)
Undertakes small projects based on business requirements as assigned by manager.
(10%) Vendor Coordination
Oversees related IT contractors for daily support and project activities
Responsible for timely scheduling and task assignments
Reports on completion and quality of work
Ensures compliance with Ardagh needs and standards
(10%) Process Improvement
Identifies gaps or inefficiencies in existing operations and proposes solutions/improvements
Participates in idea generation for improvements
Execute agreed upon solutions to completion
Contributes to knowledgebase articles and documentation
(5%) Order and Receipt Processing
Submits purchase requisitions as needed for approval by manager
Timely receipt of goods in procurement system
24x7 On-Call Support for assigned weeks, primary point of contact within IT Support for all High Priority issues during these periods

Requirements:
Associates degree and 3 years of IT support and/or IT infrastructure experience or Bachelors degree and 1 year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Strong written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365
Willingness to obtain one or more common industry certifications within first 60 days of employment

Particularly desirable certifications:
CompTIA A+ or Network+
Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 16,000 people with yearly revenues of approximately $7 billion. Today, we have a presence across Europe and the Americas.

Did you know….

Ardagh produces many of the beverage cans and bottles you drink your favorite beverages from?
Metal and glass packaging we produce are permanent materials, meaning they can be infinitely recycled without any loss of quality?
We produce more than 160 million containers per day across the country?
Ardagh Metal Beverage North America produces more than 15 billion cans and can ends annually?
Approximately 75% of aluminum ever produced is still in use today?
Aluminum cans, with 73%, have the highest recycled content among all beverage containers?

Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible.

Ardagh Group North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.

For more information on Ardagh Group, visit www.ardaghgroup.com.

The anticipated base annual salary range for this role is between $65,200.00 and $97,800.00 per year. Please note that the salary range provided is a good faith estimate and is only applicable for California residents. The salary range could be different for applicants who do not reside in California. The final salary will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.