DISPATCHER (Weekend Nights)

Marlborough, MA

An exciting opportunity awaits you at SDS-RX! We are a healthcare logistic services company with over 100 locations nationwide, providing dedicated, flexible delivery solutions to long term care, specialty, infusion, nuclear pharmacies, as well as pharmaceutical distributors, labs and healthcare networks.

Strategic Delivery Solutions is looking for a Dispatcher to join our team.

Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

We’re a young, dynamic, technologically progressive and rapidly growing logistics company in the pharmaceutical delivery space in Marlborough, MA in search of a dispatcher candidate.

Schedules: Saturday & Sunday- 11:30am to 8:00pm

Hourly Rate: $18.00-20.00

Duties include but are not limited to:

• Provide excellent customer service to both internal and external customers
• Promptly dispatch contracted delivery drivers at the request of SDS Customers
• Record data into SDS computer systems to maintain data integrity and provide accurate reporting both internally and to our customers.
• Consistently meet or exceed service levels established by the customer.
• Maintain excellent communication between the customer, Regional Manager, and the drivers in the field
• Other relative tasks assigned by Dispatch and/or Regional Manager.

Qualifications:

• Excellent written and verbal communication skills
• Previous call center or customer service experience (1 year)
• A positive, team-oriented attitude
• Ability to fulfill tasks for beginning to end and identify where follow-up is required
• Excellent organizational skills and an ability to track multiple tasks efficiently and effectively
• Consistent adherence to corporate and departmental policy and procedure
• Education Requirements: Must have high school diploma or equivalent

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