Job description
- conditions do apply
Under general supervision, dispatchers receive, and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel. Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical emergencies, dispatchers provide callers with pre-arrival medical instructions. During fire emergencies, dispatchers provide callers with pre-arrival safety instructions. During law enforcement emergencies, dispatchers provide callers with pre-arrival safety instructions. Dispatchers respond to requests from officers for criminal history, driving, prior contact, location and other information and are expected to operate equipment to access various law enforcement systems for that information. Dispatchers use various computer programs and equipment throughout their shift to enter and access information. Shift assignments include weekend and holiday work and will include rotating days off. Must be willing to work any shift. Shifts routinely run from 6:30 a.m. to 2:30 p.m., 2:30 p.m. to 10:30 p.m., and 10:30 p.m. to 6:30 a.m, although other shifts and hours may be assigned to ensure smooth running or emergency operations. Due to the nature of the operation employees are subject to mandatory overtime. Utilizes current Countywide and/or department-specific software to complete assignments.
Applications will be rejected if the following information is not provided at the time of application:
- Thoroughly documented work history
- Qualifying with college credits: applicant email their transcript to transcripts@oakgov.com for review.
- The application is incomplete in ANY capacity
1. Have graduated from high school or have a certificate of successful completion of the General Educational Development Test; AND
2. Have had six-months full-time work experience responding to emergency situations in an emergency call center, fire service, ambulance service, law enforcement, hospital, or military; OR
NOTE: Documented volunteer experience that is equivalent in scope to the experience listed above can be considered.
3. Have completed 24 credit hours at an accredited college or university; OR
4. Possess current certification in Emergency Medical Dispatch and Emergency Fire Dispatch; AND
5. Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)
6. Must possess normal hearing in each ear and normal color vision.
7. Pass the complete examination, including the employment medical, established for this class.
8. Successfully complete the one-year probationary period.
College Transcripts – May be required
If a degree is used to determine if the applicant is minimally qualified to fill the position, the applicant must email a copy of their transcript at the time of application to transcripts@oakgov.com. Indicate in the email subject line the job# and job title. If a job offer is made, an official transcript will be required. Transcripts from outside the United States must be assessed for U.S. equivalency by a National Association of Credential Evaluation Services (http://naces.org/members.html ). Other documents such as reference, cover letter, resume, etc are prohibited and will not be reviewed. If a job offer is made, an official transcript will be required.
Work History
You are required to include your work experience in the Work Experience Section of your NEOGOV application. If you have previously included work history on a resume you must transfer your work history into the Work Experience Section prior to applying. Attached resumes will not be reviewed or considered. Please review the job posting, specifically the purpose of the position and the minimum qualifications, prior to answering the work experience question; and note that only related work experience will be considered. NOTE: Provide full detail in the employment history section noting the skills, experience and hours worked per week pertaining to the minimum qualifications.
1. Must obtain and maintain LEIN operator certification status.
2. A field investigation will be conducted covering an evaluation of employment, school,
home, criminal, military or other personal records. Any conviction or convictions for moving
traffic violations, accidents, non-moving traffic violations, or violations of other laws will be
reviewed by the Sheriff Office before an applicant can be appointed. Information obtained
during the background investigation will be considered in the hiring decision.
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