JOB TITLE: Director, Administrative Services

Location: North Fort Myers, FL

Work Hours: Monday through Friday 8:00 am to 5:00 pm

Lee County Electric Cooperative (LCEC) is a not-for-profit electric distribution cooperative providing reliable and cost competitive electricity to more than 240,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 400 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

We are searching for a Director of Administrative Services to join our executive team located at the LCEC Business Office in North Fort Myers, Florida. The overall purpose of the Administrative Services division is to identify and manage business risk on behalf of the cooperative members and LCEC employees. The primary focus is to develop Enterprise Risk Management (ERM) strategies, objectives, and policies to achieve risk identification and management within best practice standards. Specific areas of responsibility include enterprise risk and corporate compliance management programs, coordination of organization-wide strategic planning, internal audit, regulatory and governmental interfaces, legal and policy direction and oversight, state and federal regulatory requirements, and programs related to facilities infrastructure and operations support.

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short- & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

Director, Administrative Services Position Summary: The overall purpose of the Administrative Services division is to identify and manage business risk on behalf of the cooperative members and LCEC employees. The primary focus is to develop Enterprise Risk Management (ERM) strategies, objectives, and policies to achieve risk identification and management within best practice standards. Specific areas of responsibility include enterprise risk and corporate compliance management programs, coordination of organization-wide strategic planning, internal audit, regulatory and governmental interfaces, legal and policy direction and oversight, state and federal regulatory requirements, and programs related to facilities infrastructure and operations support. Enterprise programs owned and managed by the Administrative Services division include Enterprise Risk & Compliance, Risk Management, Enterprise Project Management, Internal Audit, Continuous Improvement, Functional Application Support, Environmental Health & Safety, Facilities & Security, and Fleet Management.

The successful candidate for this role will have:

• Ten (10) to fifteen (15) years of electric utility experience including primary responsibility for Enterprise Risk Management (ERM) across all areas of an organization.
• Minimum of five (5) years’ experience directly managing and building a team of high performing professionals.
• Successful project management experience including prioritization and justification for competing initiatives; and the ability to identify and accommodate impact to system applications and business processes.
• Proven ability to maintain strong collaborative relationships with colleagues and partners.
• Manage and support multiple projects simultaneously, obtain results cross-functionally, and report status, milestones, and deliverables of ERM projects and activities.
• Prior experience supervising bargaining unit teams and/or involvement in bargaining unit contract negotiations is highly desired.
• Earned a Bachelor’s Degree in business administration, finance, accounting, audit or related field. An MBA or Master’s Degree in a related field is also highly desired.

Essential Functions of this role:

• Monitor the regulatory and compliance industry environment to ensure the organization adheres to applicable Federal, State, and local regulations. Identify new and revised applicable rules, regulations, standards and related trends that are relevant to the organization and oversee necessary modifications to policies and procedures. Report compliance efforts and results to the Board of Trustees and senior management.
• Oversee the development, management, and execution the Enterprise Risk Management program.
• Coordinate strategic planning activities of the organization.
• Identify key areas of opportunity and work cross-functionally to enhance operational effectiveness and gained efficiencies, business performance, and business process improvement to include assisting in the development of corporate metrics for strategic objectives and overseeing corporate scorecard metrics reporting.
• Lead and manage environmental and occupational health and safety and worker’s compensation functions. Ensure the organization maintains compliance with all applicable health and safety regulatory requirements. Coordinate and administer all health and safety training organization wide.
• Develop and execute the organizations’ ethics program and policies which includes maintaining ethics training and the organization’s anonymous reporting hotline.
• Oversee and manage environmental and occupational health and safety and worker’s compensation functions. Ensure the organization maintains compliance with all applicable health and safety regulatory requirements.
• Develop and execute the organizations’ ethics program and policies which includes maintaining ethics training and the organization’s anonymous reporting hotline.
• Direct and manage the records management program, including the legal hold process.
• Oversee the use of outside counsel to assist with legal expense monitoring and review, oversee legal contract review.
• Support Business Continuity efforts including but not limited to pandemic planning, building evacuations, disaster recovery, and emergency restoration plans.
• Oversee the management of all facilities and property management to include physical security programs for all locations, as well as Fleet Resources.

Enterprise programs owned and managed by the Administrative Services division include:

• Enterprise Risk & Compliance Management
• Enterprise Project Management
• Internal Audit
• Continuous Improvement
• Functional Application Support
• Environmental Health & Safety
• Facilities & Security
• Fleet Management

Director, Administrative Services Position Responsibilities:

• Develop, manage, and operate the ERM program which includes the identification and assessment of enterprise risks, including strategic, operational and key initiative risks. Identify elements of financial, operational, technical, regulatory or enterprise business risk to ensure that identified risks are appropriately considered or addressed. Lead change management efforts to address risks appropriately.
• Coordinate the strategic planning activities of the organization including external analysis, SWOT analysis, strategic initiatives, corporate objectives, corporate balanced scorecard, and key performance indicators. This includes working cross-functionally with the Executive Steering Committee, Senior Leadership Team, and relevant consultants on the development, prioritization, resourcing, project management, execution, measurement, and operationalization of corporate objectives.
• Identify key areas of opportunity and work cross-functionally to enhance operational effectiveness and gained efficiencies, business performance, and business process improvement, including but not limited ensuring standard work across key areas of the business and associated documentation. This also includes assisting in the development of corporate metrics for strategic objectives and overseeing corporate scorecard metrics reporting.
• Monitor the regulatory and compliance industry environment to ensure the organization adheres to applicable Federal, State, and local regulations, including but not limited to FLPSC, NERC, FERC, OSHA, and PCI. Identify new and revised applicable rules, regulations, standards and related trends that are relevant to the organization and oversee necessary modifications to policies and procedures. Oversee, review, and submit rate tariff filings to the Florida Public Service Commission (PSC). Report compliance efforts and results to the Board of Trustees and senior management.
• Collaborate with the appropriate department(s) to develop, initiate, maintain and revise policies and procedures designed to avoid or minimize compliance risks. This includes oversight of the Code of Conduct and Ethics program. Develop and maintain appropriate organizational training programs related to the Code of Conduct and Ethics program and other policies, and ensure all employees remain current on related training. Oversee compliance with board policies.
• Lead and manage environmental and occupational health and safety and worker’s compensation functions. Ensure the organization maintains compliance with all applicable health and safety regulatory requirements. Coordinate and administer all health and safety training organization-wide.
• Develop and execute the organizations’ ethics program and policies which includes maintaining ethics training and the organization’s anonymous reporting hotline.
• Direct and manage the records management program, including the legal hold process.
• Additional areas of oversight include:
• Use of outside counsel to assist with legal expense monitoring and review; oversee legal contract review.
• Business Continuity efforts including but not limited to pandemic planning, building evacuations, disaster recovery, and emergency restoration plans.
• Management of all facilities and property management as well as physical security programs for all locations.
• Management of fleet resources.
• Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.
• Manage division personnel, managers and supervisors; drive performance, provide coaching and mentoring and taking corrective actions, when appropriate.

Education

• Bachelor's Degree Business administration, finance, accounting, audit or related field. (Required)
• Master's Degree MBA or master's degree in related field. (Preferred)

Experience

• 10+ to 15 Years Electric utility experience including primary responsibility for ERM across all areas of an organization. Proven ability to maintain strong collaborative relationships with colleagues and partners. Manage and support multiple projects simultaneously, obtain results cross-functionally, and report status, milestones, and deliverables of ERM projects and activities. (Required)
• 5+ to 7 Years Experience directly managing and building a team of professionals. (Required)
• Successful project management experience including prioritization and justification for competing initiatives; and the ability to identify and accommodate impact to system applications and business processes. (Required)
• Prior experience supervising bargaining unit teams and/or involvement in bargaining unit contract negotiations. (Preferred)

Knowledge, Skills, and Abilities

• Demonstrated knowledge of and passion for ethical conduct and compliance and strong commitment to integrity. (Required)
• Demonstrated organizational skills including the ability to define project scope, write business cases, and prioritize work across an enterprise. (Required)
• Ability to develop and oversee workforce teams in a matrix management structure. (Required)
• Demonstrated ability to think strategically and lead by example. (Required)
• Ability to interact effectively with an organization’s Board of Directors or Board of Trustees. (Required)
• Excellent interpersonal and communication skills. (Required)
• Advanced regulatory interpretative and compliance skills including positive outcomes when interacting with regulatory and governmental agencies. (Preferred)
• Demonstrated experience in managing and operating a regulated safety and security program. (Preferred)
• Previous interaction up to and including board membership is expected with various regulatory agencies or similar. (Preferred)

Licenses and Certifications

• Certified Compliance & Ethics Professional (CCEP) Certifications in corporate compliance and ethics or similar (Preferred)
• PMI, PMP, CAPM or similar certification; Project Management Certification (Preferred)

Additional Licenses and Certifications

• Certifications in regulatory compliance or risk management (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Frequently,
  Lifting Rarely,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Frequently,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently,

• Working Environment: Frequently Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.