$13.85 - $18.22/per hour

This is a part-time, temporary position not eligible for benefits.

19.5 hours per week within the following schedule:

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Information Technology Services (ITS) at the Maricopa County Community College District (MCCCD) is looking to add a proactive, Part-Time Desktop Support Specialist to the Customer Care team. Ideal candidates will have basic understanding of delivering exceptional customer service in a Help Desk setting. This role will be responsible for providing problem resolution to customers needing technical assistance. Interactions with customers will be via phone, email, and in-person. Additionally, this role will take the lead in ticket report generation, analysis, and follow up to ensure completeness, accuracy, and a positive outcome.

Come be a part of an award-winning organization and technology team.

Forbes ranks MCCCD as a Best Employer for Women. Ranked #69 in all industry sectors out of 400 American companies, MCCCD ranks #5 among Higher Education Institutions. Read MCCCD’s reaction to this exciting news.

ITS is led by the 2022 CIO of the year for Arizona Public Sector organizations as recognized by the Inspire CIO Leadership Network, a national professional association for CIOs.

MCCCD and the League for Innovation in the Community College awarded ITS the Innovation of the Year for its development of the Academic and Student Success Integrated Technology (ASSIST) platform. This technology enables MCCCD to affordably deliver high-quality, timely, accessible, and informed service to all students.

60% - Provides first-level support for desktop, audiovisual and/or phone systems; responds to requests or helpdesk tickets; creates and assigns Help Desk tickets for Desktop Support Technicians

30% - Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems; analyzes reports to ensure prompt problem resolution and ticket closure; follows up with customers to understand and track their experience with the Help Desk; makes recommendations to the department of how to improve customer experience

10% - Performs other duties as assigned

High School Diploma or G.E.D.

A. Current MCCCD student

B. Letter of reference from MCCCD Faculty or Department/Program Chair

C. Six (6) months experience in technology support

D. Experience with a ticketing system

This position is located at the District Office: 2419 W. 14th Street, Tempe, AZ 85281
MCCCD does not sponsor individuals for any type of work visas.
This is a temporary, part-time position (up to 19.5 hours/week), not eligible for benefits.
May be required to work flexible hours including evenings and weekends depending on needs of the Department.
May require prolonged periods of sitting, standing, bending, stooping, and viewing a computer monitor.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

First review March 21, 2023

Open until filled

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.