United States Postal Service
External Publication for Job Posting 11330734

If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the

examination may be limited.

Branch

Hawaii District

Job Posting Period

04/20/2023 - 05/04/2023

This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being

invited to take the exam. Examining will continue until capacity has been reached.

Job Title

DELIVERY/SALES SERVICES & DISTR ASSOC

Facility Location

LIHUE PO

3230 KAPULE HWY

LIHUE, HI 96766

CONTACT INFORMATION: Hiring | x7pdg0@usps.gov

Position Information

TITLE:DELIVERY/SALES SERVICES & DISTR ASSOC

FLSA Designation: Non-Exempt

Occupation Code: 2320-0007

Non-Scheduled Days: VARIES

Hours: VARIES

DRIVING REQUIRED: Applicants must have a valid state driver’s license, a safe driving record, and at least two years of
unsupervised experience driving passenger cars or larger. The driving must have taken place in the U.S. or its possessions

or territories or in U.S. military installations worldwide.

SALARY RANGE: Starting salary $25.29 per hour paid bi-weekly plus 25% TCOLA

FINANCE NUMBER: 146200

BENEFIT INFORMATION: This is a career position which offers excellent benefits. Newly hired employees are covered by

the Federal Employees Retirement System (FERS). Upon hire, employees are eligible to contribute into the Thrift Savings

Plan (TSP) which is similar to 401(k) plans. We also offer the option to enroll into the Federal Employees Health Benefits

(FEHB) program as well as the Federal Employees Group Life Insurance (FEGLI). Dental, Vision and Long-Term Care

Insurance Programs as well as Flexible Spending Accounts to cover eligible out-of-pocket health care and dependent care

(day care) expenses are also available. We offer extra pay when working on a federal holiday (11 per calendar year) as well

as accrued vacation and sick leave.

Persons Eligible to Apply

All U.S. Citizens, lawful permanent resident aliens, citizens of American Samoa or other territory owing permanent allegiance

to the United States. Applicants entitled to veterans’ preference and/or covered by the Veterans Employment Opportunity
Act may apply for any posted position. Applicants must apply online at www.usps.com/careers to be considered for this

employment opportunity. You must have a valid email address to apply as communication regarding employment

opportunities, examinations (when applicable), and background checks will be sent by email. Please add the following email

domain addresses to your contact list to allow all correspondence to be received - @usps.gov; @psionline.com;

@geninfo.com; @uspis.gov. EXAM: If an exam is required and you are invited to take the test, instructions regarding the

exam process will be sent to you via email. Please ensure you can receive email messages from our test vendor and follow

instructions carefully so you can be considered for this employment opportunity. SCREENINGS: You may receive multiple

requests for background checks in regards to this employment opportunity. Respond to all requests quickly as we anticipate

filling our vacancies quickly and nonresponses may result in disqualification for this opportunity.

Background Check

The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI
fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where
the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,
the criminal background checks of individuals who have not resided in the United States or its territories for the preceding
5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,
but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or
as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background
check because of residency outside the United States, such individuals will be ineligible for Postal employment.

Functional Purpose

Performs distribution and a variety of sales and customer support services for products. Delivers and collects mail on foot or

by vehicle under varying conditions in any area.

DUTIES AND RESPONSIBILITIES

1. Performs a variety of sales and customer services at a retail window. Rents post office boxes, receives rental payments,

conducts reference checks, and completes related forms.

2. Provides sales and customer service support by greeting customers and explaining store layout. Promotes products based

on customer needs and provides additional information about product features, incentives, and services to the public.

Provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where

applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (where applicable).

3. Maintains appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations,

storage areas and merchandise racks. Checks and sets post office postage meters. Performs routine maintenance on SSKs

and mPOS, including trouble shooting.

4. Conducts product inventories by counting items on hand. Verifies and records sales floor inventory; brings inventory

discrepancies and reports to the attention of the appropriate supervisor.

5. Delivers and collects mail on foot or by vehicle under varying conditions in any area; maintains pleasant and effective

public relations with customers and others.

6. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the

distribution scheme established for the office, branch or station. NOTE: Distribution is defined as the sorting of mail to carrier

routes, cities, states, foreign countries, post office boxes, or other separation; and may require knowledge of a distribution

scheme.

7. Reports all unusual incidents or conditions relating to mail delivery to supervisor, including conditions of mail boxes and

other mail receptacles. Check hotels and other establishments to ensure that mail for residents which is undeliverable as

addressed is not improperly held, and/or delivers stamps or other supplies to contractor carrier stations.

8. Follows established safe work methods, procedures and safety precautions while performing all duties. Adheres to

established policies and procedures by exercising good judgment when determining when to leave mail or leave a notice and

return mail to post office for customer pick-up.

9. May perform passport duties as assigned, including verification of identification and photograph, administering oath,

reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely

and mailed promptly.

SUPERVISION

Supervisor of unit to which assigned

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:

Requirements

DOCUMENT DATE: September 28, 2019

FUNCTION

Performs distribution and a variety of tasks to support sales of products and services. Maintains professional and effective

public relations with customers and others requiring familiarity with postal laws, regulations, and current procedures.

DESCRIPTION OF WORK:

See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the

position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum

competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the

applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks

satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience,

education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying.

1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as

well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate

orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and

providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as

addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently

refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform

work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to

gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,

on forms), and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations,

and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work

assignments and working toward task completion. 7. Ability to safely perform the duties common to the position. 8. Applicants

must have a valid states driver's license, and demonstrate and maintain a safe driving record.

EXAMINATION REQUIREMENTS:

Applicants must successfully complete the Virtual Entry Assessment CS (477).

TRAINING EXAMINATION REQUIREMENTS:

Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to

demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered

at the level required by the job. Failure to demonstrate any KSA is disqualifying. The following

KSAs are covered by this prescribed training

1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to

customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and

completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs

and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems by gathering information

from both oral and written sources and developing an appropriate course of action to resolve the situation. 4. Ability to

exercise courtesy and self-control in providing appropriate customer service to accomplish established goals of the functional

area. 5. Ability to use technology-based business equipment, such as calculation equipment or computers sufficient to

process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial procedures

such as the terminology, materials, techniques, and procedures used in maintaining accurate records of disbursements,

receipts and other financial information and loss prevention. 7. Knowledge of postal products and services including

appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of mail).

PHYSICAL REQUIREMENTS:

Applicants and employees offered this job must be determined medically suitable to perform the functions of the position with

or without reasonable accommodation.

ADDITIONAL PROVISIONS:

When filled internally, this position usually involves a deferment period during which the senior bidder is provided appropriate

combinations of training, testing, and practical demonstration of ability to perform in the actual position, including the

Right-Hand Drive Privilege Certification Form (if applicable).

Delivery/Sales Services & Distribution Associates must work an assigned tour and days of work. Delivery/Sales Services &

Distribution Associates must follow Postal Service policies and procedures for personal conduct at work, including adhering

to rules and regulations.

Delivery/Sales Services & Distribution Associate are required to provide service to the public. They must maintain a neat and

professional appearance in such interactions, including wearing a uniform and name tag when required.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

IMPORTANT INFORMATION:

Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans'
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.

SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.