Job description

LaVida Massage Sugar Hill is a beautiful NEW Massage Center and Day Spa that is already the Top-Ranked Massage Center in the area (5.0 on Google, 5.0 on Yelp, and 4.8 on Listen360). Serving clients from Buford, Cumming, Duluth, Suwanee, Flowery Branch, Johns Creek, and Lawrenceville.

BENEFITS:

• Low cost Dental, Vision, and Health Insurance
• Low cost Accident and Short Term Disability Insurance
• Low cost Life Insurance
• Paid Vacation
• FREE monthly massages
• Leadership Training Program to grow your ability to have power and influence in any situation, organization, or relationship, in your personal and professional life, now and in the future
• 401 (k) / Retirement account (coming soon!)
• 1% Donation on your behalf to causes and organizations of your choice

SCHEDULE:

We have a part-time position available that would be responsible for the center during peak times, including some weekends and weekday morning or evenings.

RESPONSIBILITIES:

Sales

• Meet goals for membership sales
• Effectively promote and sell retail products
• Drive seasonal promotions

Guest Scheduling

• Have a friendly, welcoming phone presence
• Be extremely detail-oriented to efficiently book appointments
• Be able to prioritize and multi-task to manage high-volume calls
• Maintain thorough and accurate client notes

Guest Relations

• Have a genuine interest in getting to know clients
• Be able to converse with and connect to clients of different ages and backgrounds
• Ensure clients are cared for, from the minute they walk through the door to the time that they leave the center

Teamwork

• We help each other help our guests, and it is a core part of our approach to provide a seamless experience. Thus, ability to work effectively and positively with massage therapist and esthetician teams is crucial

Center Operations & Cleanliness

• It is really important that we maintain an organized and clean environment for our guests and our team. The front desk is responsible for hourly walk-through of the center to ensure that the lobby, restrooms, laundry room and break-room are clean and organized.
• Daily cleaning including vacuuming, dusting, and mopping and cleaning of restrooms

THE IDEAL SALES ASSOCIATE

To be happy and successful in this position, you would:

• Believe in the mental and physical benefits of massage therapy
• Get a real sense of satisfaction out of helping people
• Be very comfortable selling enthusiastically and lovingly
• Be motivated by the opportunity to earn more through sales commissions
• Love meeting and getting to know people
• Like working in a team environment and creating camaraderie
• Be very detail-oriented
• Able to flow as needed between different tasks and duties throughout the shift
• Be very comfortable working on computer

OTHER NOTES:

We have fun off-hours too, with socials and team meetings to build camaraderie and community. We are all in this together, and we have each other's backs.

We make donations to non-profits and partnerships with the community to host events that support the people in the local area and make a bigger difference.

Some examples:

• We support first responders through a discount for Teachers, Healthcare Workers, Firefighters, and Police
• We build community via workshops and events for mental and emotional health, with more to come
• We support local artists by putting their art on our walls and having gallery shows
• We donate 1% of ALL revenue to causes and organizations that employees get to choose and vote on

FROM THE OWNER:
Dear awesome human being!
As a life coach and owner, I'm focused on creating a culture of harmony, support, authenticity, growth, generosity, and fun. My team and I are proud of what we have created together, and celebrate the fruits of our labors. We acknowledge each person's unique contributions and provide mentorship and support so we can all grow in a meaningful, aligned, and beautiful way - in work and in life.

We as a team are like the avengers, each with our own unique gifts, yet a common goal to make “magic moments” happen - those rare moments of compassion, understanding, connection, trust, and joy between people. And we need YOU and your unique talents to join us as we grow!

Six years ago, I quit a 6-figure job that felt soulless and didn’t have meaning to me, and began doing massage and coaching. I started this Day Spa last year, because I’m passionate about making a difference in people's lives in an immediate, tangible, and long-lasting way. My dream of impacting thousands of people each year in a meaningful way was realized, and I’m proud to say, my team and I are making a difference every day!! : )

WHY WE NEED YOU:
As we grow quickly, we desire more team members that can provide an extremely positive and memorable guest experience. In this role you will be responsible for MEMBERSHIP SALES and delivering top-notch customer satisfaction in a professional, high-volume therapeutic massage center.

You would be crucial in helping cultivate and grow our membership base, which helps keep the lights on and everyone paid, and helps our hard-working therapists stay booked and work with guests that appreciate their talents and can benefit from their gifts. While in this position, you’ll learn and grow in ways you didn’t expect because of the approach we take to help each other rise up as a leader in your life.

Job Type: Part-time

Pay: $13.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All staff required to wear masks while in the center. Guests highly recommended to wear masks but not required. We are monitoring the evolving situation and adjusting as needed.

Ability to commute/relocate:

• Sugar Hill, GA 30518: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much scheduling experience do you have (such as at a spa, yoga studio, doctor's or dentist's office)? What scheduling system(s) did you use?

Experience:

• Spa services: 1 year (Preferred)
• Customer service: 3 years (Required)
• Retail Sales: 3 years (Required)

Language:

• English (Required)

Work Location: One location

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