Job Purpose:

In this position you will ensure that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9's principal (99.999% uptime environment). This position would be expected to work second shift from 3 PM - 11:30 PM.

Responsibilities:

• Preparation, assembly and installation of racks within the Data Center
• Installation of servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU's, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA's for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations

Required Qualifications:

• High school diploma, GED, or equivalent work experience
• Demonstrate strong spoken and written English communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver's license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)

Preferred Qualifications:

• Two (2) or four (4) year college degree, or an equivalent level of related experience
• A+ or Network+ Certification or equivalent work experience
• Cable management to TIA industry standards including Ethernet and Fiber terminations
• Practical experience maintaining server and network systems, and hardware replacement - preferably in a datacenter environment
• Understanding and use of RAID configurations
• Experience in utilizing Windows and Linux operating systems
• Experience in TCP/IP networking, BIOS, and management interfaces (iDRAC, IPMI, etc.)
• Teamwork experience in a 24/7 rotational shift work environment

Physical Requirements and Working Conditions:

• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a latter as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed
• The ability to regularly sit or stand for extended periods of time.

IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.

IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.

IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.