Job description

We are seeking an exceptional individual for our Remote Customer Support Representative opportunity! As our Representative, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is a great opportunity to play an important role in helping our organization grow and succeed. Remote Customer Support Representatives handle the research and booking process for clients and have the skills and passion to be an invaluable asset to our team. This will can include working with airline, hotel accommodations, car rentals, and event/ticket sales.

Anyone with an outgoing personality, who loves to travel is highly encouraged to apply!

Roles & Responsibilities

• Research, Create, and Execute exceptional itineraries for clients
• Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
• Complete ongoing training to earn and maintain certification to book vacations
• Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
• Become an ambassador for the brand
• Work along side of other team members
• Provide suggested budgets for clients
• Review budgets, and plan trips according to clients budget constraints
• Create promotional materials to utilize
• Stay up to date on changes within the tourism industry
• Monitor restrictions on travel that come and go
• Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…)
• Effectively communicate with clients pre/post travel
• Promptly respond to all travel inquires
• Effectively manage your time when researching trips and communicating with clients
• Handle issues that may arise during the bookings and/or travel for clients
• Maintain up to date information within our software
• Network with tour operators regarding packages that you can possibly offer to clients
• Participate in FAM trips when possible

Requirements

• Must be at least 18years of age, and be authorized to work within the US.
• Must be fluent in English
• Must be able to effectively communicate with clients ( sales background a plus)
• Must have a smartphone with internet access, laptop recommend but not required
• Personal travel experience is a huge plus, however not required
• Previous experience in customer service or hospitality also a plus, but not required

Job Types: Full-time, Part-time

Pay: $25,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

People with a criminal record are encouraged to apply

Work Location: Remote

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