Job description
We are seeking a talented and experienced Customer Success Manager to join our team. In this role, you will be responsible for managing our customer relationships and ensuring their success with our Unified Communications SaaS product. As a Customer Success Manager, you will work closely with our customers to understand their business needs and challenges, and help them achieve their goals through the effective use of our product.
In this role you will be supporting existing customers. Ensuring that they are successfully utilizing Anywhere365 with the goal of upselling.
Seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
We believe you know what it takes to be successful in a role like this, so we'll just mention key specific aspects that make working with us in this role even more exciting:
1. Monitor and stimulate customer usage of Anywhere365 products
2. Discuss new opportunities with existing customers
3. Responsible for monitoring contract renewals with the result of extending
4. Setting clear goals with customers and process milestones for the customer to work towards
5. Establish and optimize Customer Success initiatives
6. Create and manage reference customers.
We pick character over skills
Convince us that you score 7 out of 7. You are:
- Ambitious, energetic and positive: you dig a dynamic environment
- A true problem dissolver, not a solver: fix symptoms and resolve the root cause
- Analytical and a clever process integrator
- Smart in picking your battles and showing flexibility towards customers
- Responsive to change. No, let’s rephrase that: you thrive on change!
- Able to recognize commercial opportunities
- You live and breathe upsell and cross-selling to drive additional revenue through existing customers
- Eager to learn and very proactive in sharing knowledge to help others forward
OK let’s face it, you need to have some skills to make the mission possible
How many of these boxes can you check for this job?
1. Proven experience in a customer-facing role, preferably in a SaaS environment.
2. Experience in the Unified Communications industry preferred3. Familiarity with customer success tools such as CRM, customer engagement, and support software.
4. Proven experience in upselling and renewing contracts
5. Communication skills: CSMs must have excellent verbal and written communication skills to effectively communicate with customers, understand their needs, and provide solutions.
6. Customer service skills: A CSM should be able to handle customer complaints, concerns, and inquiries professionally, efficiently and effectively.
8. Customer empathy: CSMs should be able to put themselves in their customers' shoes and understand their needs, goals, and pain points. They should be able to build trust and rapport with customers and be genuinely interested in their success. They should be able to empathize with customers and demonstrate an understanding of their needs.
8. Problem-solving skills: CSMs should be able to identify and solve problems, even in challenging situations, to ensure customer satisfaction.
9. Teamwork skills: CSMs should be able to work collaboratively with other teams within the company, including sales, marketing, and product development, to ensure that the customer's needs are met.
This is us:
Did we already mention that Anywhere365 is a successful, rapidly expanding international scale-up? Well, we are. And so, we have a headquarters office that will give you goosebumps. As we should. But since remote working is the current standard, and we hate cheap stuff that doesn’t go the extra mile, we provide any great hardware and software that you need to connect with customers, partners and co-workers.
Anywhere365 is highly ambitious, which reflects in our tech stack and architecture as well as our culture and people’s DNA. Together we build strong connections and achieve great results. We love to celebrate our successes and look forward to celebrating yours soon.
Some last notes
Anywhere365 is committed to creating a diverse environment and is proud to be an equal opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community
Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!
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