Job Summary Purpose:

We are looking for a Customer Service Representative to Work On Site to manage our incoming calls and customer service inquiries and identify and assess customer needs and create winning solutions for both customer and company. Interviews will be held virtually, however the work location will be ContactPoint 360, 807 S Jackson Rd, Pharr, TX 78577 USA

Job Duties and Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage large amounts of incoming phone calls.
• Resolve managed portfolio of customer issues/concerns relative to sales and service reliability.
• Provide a high level of service, accurate information, and appropriate solutions for new and existing customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Escalate issues, concerns, and trends to the leadership team when necessary.
• Support campaigns, initiatives, and ad-hoc projects as determined by the leadership team.
• Maintain a high level of product knowledge, operational process, and services provided by Affinity Markets.
• Take the extra mile to engage customers.
• Must be Authorized to work in the US

Minimum Knowledge Skills and Abilities

• Minimum 2+ years of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Minimum High school diploma or more.
• Must be Authorized to work in the US

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• Updated resume

Preferred dress code

Casual (come as you are, but please be presentable)

About ContactPoint 360

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand. At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.