Job description

Job Description

Our company is currently looking for a superior Customer Service Representative to work in our Fluid Power division located in Bettendorf, IA facility. We are looking for a candidate that has an emphasis on technical product support to our internal and external customers. A background in Fluid Power knowledge is needed to work in this division.

Responsibilities

• Process incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase special product, pricing, terms, credit status, order entry and release. Communicate customer’s expectations and follow order through to fulfillment.
• Provide customers with quotations including complex manufacturing / assembly quotations in coordination with Outside Sales team.
• In conjunction with the Outside Sales team, drive timely implementation of both vendor and market driven price increases. Maintain applicable price files and supporting documentation.
• In conjunction with the Outside Sales team, maximize profit opportunities by analyzing incoming orders, backlog and market trends to identify opportunities for profit optimization. Implement actions to address identified opportunities.
• Assist customers and Outside Sales with trouble shooting, product suggestions and technical information on complex or special product requests.
• Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
• Actively monitor backorders and proactively communicate changes with customers.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned

Qualifications

• EDUCATION: Bachelor’s degree is preferred
• EXPERIENCE: Minimum 5 years customer service experience; and subject matter expert in at least one industrial product line (ex. power transmission, hose, and belting product lines).
• SKILL: strong customer service, technical skills, effective written and oral communication skills, ability to define and resolve problems, strong PC skills

Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.

Work hours: Monday thru Friday, 8:00 a.m. - 4:30 p.m.

Overtime maybe required to support business needs.

Nott Company

Founded in 1879, Nott Company is a leading and respected supplier of fluid power products and systems, industrial products and assemblies, and custom fabricator of flexible materials to original equipment manufacturers. We are 100% employee owned with a passion for growth and excellent service to our customers.

We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more!

Please visit our company page at www.nottco.com to learn more about our company.

Equal Opportunity Employer

Job Type: Full-time

Starting Pay is $47,000 and goes up from there based on experience.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Bettendorf, IA 52722: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary requirements?

Education:

• High school or equivalent (Required)

Experience:

• Fluid Power: 1 year (Required)

Work Location: In person

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