Job description

Job description

SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in six states: Alabama, California, Florida, Oregon, South Carolina, Texas, and Louisiana. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.

About Us

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable and passionate about this essential resource, The South Carolina Water Utilities team, a subsidiary of SouthWest Water, is in the business of delivering a product everyone uses and depends on.

We're proud of our work. Daily, we make a difference in the lives of people by providing them water and wastewater services. Don't wait, the opportunity is now to build yours and our planet's future with Suburban Water!

Compensation and Benefits:

• 401K of the first 6% of your eligible compensation contributed to the Plan
• Vacation accrual begins at 3 weeks per year
• 10 company-paid holidays
• 16 hours of floating time
• Training and education allowance

WORK ENVIRONMENT:

SouthWest Water Company is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.

POSITION SUMMARY:

Provides customer satisfaction by responding to customer service requests.

ESSENTIAL FUNCTIONS:

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimate adjustments to consumption and escalate to manager to provide credit adjustments.
• Makes outbound calls to customers as necessary.

POSITION QUALIFICATIONS:

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: One to Two years of related experience
Computer Skills: Basic Skills & SAP experience is preferred.

Other Skills: Bilingual preferred (English/Spanish)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Job Type: Full-time

Pay: $17.50 - $25.00 per hour

Benefits:

• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: One location

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.