Job description

The Client Service Representative (CSR) focuses on client service and communication. He/She must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude, and confidence to deal with stressful situations. The CSR supports the veterinarians, technicians/assistants, and kennel staff in daily patient and client care. They communicate with clients in person and by phone and e-mail.

Job responsibilities include, but are not limited to:

-Greet clients and pets by name

-Answer phone promptly and professionally using a multi-line phone system

-Provide phone shoppers with descriptions of services and pricing information

-Note in medical records the details discussed during client conversations

-Ensure the reception area and exam rooms have current reading materials and are clean and odor free

-Schedule appointments and surgeries according to hospital scheduling guidelines

-Sell retail items and pet food

-Advise clients on proper nutrition, preventatives, pain management, shampoos, dental products, etc.

-Explain invoices to show value for care provided, stating all services and products

-Balance cash drawer at end of day

-Clean up after pets' accidents in the reception area, exam rooms, and exterior sidewalks

-Foster collaborative relationships with other team members and departments

Educational requirements, Skills needed, and Physical obligations:

-High school diploma or equivalent

-Experience in customer service

-Computer literacy

-Able to lift patients or carry equipment up to 25lbs

-Endure sitting, standing, and walking on hard floor surfaces for extended periods

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Little Rock, AR 72211: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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