Customer Service Representative
Full Time
San Antonio, TX 78233
Posted 1 day ago
Job description
Northeast San Antonio area residential electrical contractor seeking a Customer Service Representative. Ideal candidate must have construction and/or electrical knowledge, be extremely organized, detail oriented, have excellent attendance, and be willing to work overtime as needed. Ideal candidate must work well with others and have a positive, upbeat attitude.
Minimum of two years of experience with Customer Service is required.
Requirements:
- Experience in the construction/electrical industry
- Strong Phone Skills, preferably with a multi-line system
- Accurate, detail-oriented
- Ability to work in a fast-paced setting
- Dependable, reliable
- Experience using Outlook
- Experience using Excel
General Duties:
- Answer phones
- Generate work orders (via phone call / email / builder sites)
- Reschedule work orders
- Process work orders after they have been reviewed (email / print)
- Request PO or Acknowledgement based on builder requirements
- Process permits and schedule inspections
- File and/or scan documents
- Research misc. (w/o status, closing dates, maps, missing w/o, deleted w/o, etc.)
- Schedule appointments and follow up on unreturned calls.
This position is hourly plus benefits including health insurance with employer contribution and a 401k plan with an employer matching contribution. We also offer availability to vision, dental, and life insurance coverage.
We are an Equal Opportunity Employer and a smoke-free workplace. Background investigation, MVR, and drug screening required.
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- Customer Service: 2 years
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