Job description

Aaron’s Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success
Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Sales Associates can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Assist customers on the showroom floor
• Accept and process customer payments
• Direct customer opportunities to the Sales Manager as it relates to service and sales
• Maintain the appearance and organization of the customer transaction counter
• Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise
• Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns
• Input customer information for new lease agreements purposes
• Update customer information and account statuses
• Answer incoming phone calls and route to the appropriate team member
• Meet and exceed daily, weekly and monthly sales goals
• Process order forms and references
• File and maintain customer folders and customer files
• Any other reasonable duties requested by management

Requirements

• At least 18 years old
• Ability to work schedule of hours varying from 8 am to 9 pm
• High School diploma or equivalent preferred
• Strong organizational and communication, both verbal and interpersonal skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• General product knowledge preferred
• Maintain a professional appearance
• Proficient computer skills and telephone etiquette
• Strong sales skills in person and via telephone
• Uphold the Aaron’s Brand and protect company assets
• High level of energy in the workplace

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Centralia, WA 98531: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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