Job description

Start the new year off right with new enhanced pay + department incentive.

Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!

Starts: January 23, 2023!

Hybrid work schedule after training!

General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our revenue stream by speaking with customers about past-due accounts and assisting them in making payments to ensure their services are not interrupted. You will accomplish this by participating in non-pay reminder activities to customers. In addition agents are eligible for regular incentives driven by individual performance.

• Specific Responsibilities:
• Receiving payment and posting to customer accounts.
• Contacting customers and advising of potential service disconnection.
• Keeping detailed and accurate records of collection and status of accounts.
• Assist payment center to ensure customer satisfaction.
• Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
• Monitor aged balanced reports and assist with collections of NSF checks.
• Assessing customer needs to determine appropriate payment arrangements within company guidelines.
• Partnering with other departments to resolve billing or service disputes.
• Perform other duties as assigned.
• Hours: Monday - Friday 9:00am-6:00pm

Preferred Experience/Skills:

• High School Diploma or equivalent.
• Use of mathematics to solve problems.
• Good listening, negotiation and communication skills.
• Customer service experience preferred.
• Good time management and organization skills.
• Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.

Come join the Mediacom team! We offer competitive salaries and excellent benefits including health, dental, vision, matching 401k, tuition reimbursement and plenty of room for advancement. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

We are an equal opportunity employer M/F/D/V

Keywords: Collections, Revenue, Customer Service

Job Type: Full-time

Pay: $15.75 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Des Moines, IA 50266

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