Job Description

Are you looking for great work environment? Opportunity for growth? Competitive pay and benefits? We are one of the premier Farmers Insurance Agencies in the Country and we may be looking for exactly your skillset! We have positions open in our:

• 
  Personal Lines Customer Service & Sales Team
• Commercial Lines Customer Service
• Personal Lines Sales/ Producer
• Commercial Lines Sales/ Producer
• Brokerage Business Lines Sales/ Producer

We are an established Farmers Insurance Agency. Our office is has been steadily growing over the past 20 years. We are looking to for insurance experience in customer service or sales. We are currently seeking to fulfill a full-time & part time positions. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Pay with Bonus Opportunities

Health Insurance

Life Insurance

Retirement Plan

Health Insurance

Life Insurance

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

DentalInsurance

VisionInsurance

Telecommuting

Responsibilities

Duties will vary by role but some responsibilities can include:

• 
  Meet new business production goals and objectives as established.
• Solicits for new business via telephone, networking, and other lead sources.
• Develop insurance quotes, makes sales presentations, and closes sales.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets
• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
• Presents and explains insurance policy options based upon prospective client needs and their personal goals
• Provide customers with additional information about new products and services
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe

Requirements

• Active Insurance License from the California Department of Insurance
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Prior Sales Experience.

Bilingual, fluent in both English and Spanish is beneficial. Adhering to strict FCC rules, please don't apply if you have any felony related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.

Company Description
Cisneros Insurance Agency Inc has locations in the city of Riverside and San Bernardino, CA. We have been helping insurance consumers in the Inland Empire Since 1997. We offer most types of insurance an insurance policies an individual or business could need. Our office is a member of the prestigious Presidents Council Group for Farmers Insurance, a designation enjoyed by less than 1% of Farmers Agencies Nationwide. We are an established business within an essential employee category. Our team continues to work at normal hours despite the Covid-19 pandemic.