Job description

Principal Duties and Responsibilities:

Customer service agents work together as a team to provide excellent customer service and meet corporate objectives. Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include:

• Computerized passenger boarding
• Flight announcements
• Assisting customers with special needs
• Ticket sales
• Flight itinerary changes and seat assignments
• Tracing mishandled luggage
• Baggage loading
• Operation of motorized service vehicles and equipment
• Aircraft servicing
• Calculating baggage and cargo weights.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.

Minimum Qualifications:

• Ability to work all shifts, all days including nights, weekends, holidays
• Work outside in all weather conditions
• Able to lift up to 70 pounds
• Successful completion of training course
• At least 18 years of age
• High school diploma or GED
• Valid driver’s license

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist disabled customers

Starting Salary: $18.39/hr

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.

M/F Disabled and Vet EEO/AA Employer

Job Type: Part-time

Pay: $18.39 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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