Job description

Memorial Specialist

For thousands of years, humans have turned to ritual and ceremony to guide us through death and grief. Even as we create new traditions to honor life, we still crave that guidance. In this modern world, there aren't many places where you can go to receive care and support through your loss.

Now, Better Place Forests is creating North America's first conservation memorial forest for families. Our mission is to inspire everyone to leave a meaningful legacy for the planet and the people they love. This is an exciting opportunity to work for an innovative companywith a dynamic culture where you can make a rewarding impact on forest conservation and the human experience.

The Memorial Specialist is responsible for scheduling, planning, and facilitating the memorial ceremonies for their forest. They work in close collaboration with the General Manager to lead the scheduling, design, organization, and facilitation of each forest memorial. The MemorialSpecialist will also support other business responsibilities and parts of the customer journey.

A successful candidate is a confident public speaker, leader, compassionate, communicative, and very organized. This position calls for quick response time to customers, acute attention to detail in very sensitive situations, and ability to navigate ambiguity. Grieving families span a wide range of complex emotions and the Memorial Specialist must be able to work with each situation in a gentle, empathetic, and efficient manner. Note: Grief training and mentoring will be provided to support this skill set.

Impact

• Provide a beautiful, transcendent experience to our customers within the forest
• Help design and manage the ultimate BPF customer touchpoint
• Assist with enhancing the playbook for our forest memorials

You will

• Guide and support our families through the planning process as they navigate through grief
• Work with families to explain their options and pricing, design and coordinate forest memorials
• Facilitate memorials including reading poetry, bible verse, etc. Accommodate a range of beliefs and group dynamics
• Perform celebrant and administrative duties to provide amoving experience in the forest
• Working withmultiple internal tools, systems, and platforms to document and support customer needs
• Coordinate with partnering teams to achieve tasks that support forest memorials ceremonies operations and forest-specific customer questions
• Manage applicable legal filings related to the spreading of ashes in the forest
• Assist leadership with content marketing (FB groups, content gathering), projects, and team tasks
• Help with forest services work (trail maintenance, facilities, snow clearing, visitor center upkeep, etc.) one or more days per week
• Support in forest welcome and sales visits for new customers and prospective customers to choose and buy a tree
• Participate in local marketing initiatives like presentations at hospitals, nursing homes, funeral homes, and other relevant opportunities

You are

• Comfortable speaking regularly and candidly about death and dying to support customers who are grieving andmay be expressing themselves in a range of emotions and behaviors
• Passionate about outdoor preservation and conservation
• Enthusiastic about working outside, you like to camp, hike, and adventure in remote areas
• Familiar with the gear and embrace the opportunity to work in a variety of weather conditions
• Able to work with each family in a gentle, accommodating, and efficient manner
• Committed to providing acute attention to detail in sensitive situations involving multiple parties
• A confident public speaker and leader
• Willing to be spontaneous and shift plans, let go of agendas and dowhatever it takes to support an individual or group if strong emotions come up during the memorial, or if the group wants to do something unplanned
• Customer-centric, compassionate, communicative, and organized
• Familiar with and comfortable using customer relationship management software and related digital tools
• Comfortable handling the cremated remains of humans and pets
• Able to provide information and guide people to purchase a tree or a forest memorial that’s right for them
• Able to work as a member of a team and independently as the situation requires
• Accommodating. We support our customers seven days a week. This position requires flexibility and weekend work hours.
• Able to sustain prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing up to 45 pounds
• You have experience working in complex emotional and familial situations
• Excellent oral, written, and interpersonal communication skills that are appropriate for various levels, includingmanagement, staff, contractors, and community members
• A desire to work in a outdoor environment with various weather conditions
• High-level of emotional intelligence and experiencemanaging group dynamics
• Public speaking skills that enable you to command attention of large or small groups
• Comfortable with selling our products and services
• Able to accommodate in forest transportation by driving a utility vehicle and adhering to our safety guidelines. Valid Driver's Licence required.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Coulterville, CA 95311: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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