If so, this position may be for you!

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound/outbound phone calls and processing orders – it’s about creating a journey for our expecting families and helping them find the right product(s) for their needs.

You will be on the front-line, working as part of our Customer Care Team. You will make your mark in our most critical department that provides superior service and support to our customers.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Manage daily call reports
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Occasionally work a half day on the weekend
• Be a team player and work in a team environment

Requirements:

• Must reside in NJ, CT, RI, MA, VT, NH, or ME.
• Must be comfortable travelling to company headquarters in North Andover, Massachusetts for orientation and live company events.
• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem-solving skills
• Fluent in Spanish
• Knowledge of breast pumps and/or breastfeeding a plus
• Comfortable with Microsoft Outlook and other MS Office applications

If this sounds like you:
If you think you are a good match, driven and eager to learn, then apply! If we feel you’re a good fit, we will get in touch to let you know what the next steps are.

Total compensation range, including quarterly and year-end performance bonuses $40,000-$47,500/yr based on experience and performance. Additional income can be earned via overtime. Benefits also include medical, dental, and vision.