Job description

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.

TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members. And now we are launching our newest contact center site, in North Charleston to be specific! We're looking for great local talent to work in our exciting and engaging new site.

CSR’s are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding

Location of Work:

This position will start as work-onsite. Once training has completed, team members will earn the option to work from home as long as you meet the minimum WFH requirements. Our site is ran in accordance with health and safety recommendations from local government and our organization. The contact center is located in North Charleston, SC. All team members must be able to work from site when notified of the transition, as required for the role.

Required Experience, Skills & Competencies:

• Prior customer service experience providing customer issue resolution

• Minimum typing speed of 35 WPM with excellent spelling and grammar

• Very customer service focused, able to deal with customers in a friendly and polite manner

• Passionate about customer service and being an advocate for our customers

• Strong analytical, problem-solving, and troubleshooting skills

• An effective team player who can also work independently

• Comfortable working in a fast-paced environment and able to adapt to change efficiently

• Proven ability to deal with problems and solve them effectively

• Excellent written and spoken English language communication skills

• Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)

• Professional phone demeanor

• Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hour per day | 7 days a week

• High school diploma or equivalent

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity

• We have a passion for growth

• We believe in spirited teamwork

• We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Job Type: Full-time

Salary: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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