• Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.
• Pro-actively intervenes, using all available resources, to ensure that the safest high- quality service is provided.
• Collaborates with local Transdev and First Transit West operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make detailed documentation within Clever- CAD various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers Operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.
• Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. Work is performed in a unionized environment.
• Works closely with and in support of bus operators, transit supervisors, and other departments to ensure quality customer service delivery. Responds to radio calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily. Including routine and emergency situations.

• Must maintain valid Arizona Commercial Driver’s License, Class B, Passenger endorsement.
• Valid DOT Physical and acceptable motor vehicle record.

• One (1) year experience in heavy radio or dispatch, preferably in a transit environment.

• Verifiable radio or emergency service communication or military communication experience.
• Excellent written and oral communication skills.
• Ability to master and use transit related software programs
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint.
• Above average math skills
• Experience in navigating database
• Ability to become knowledgeable of extra-board work rules, and union contracts
• Ability to type 35 WPM
• Proven ability to work effectively with little or no supervision.
• Must demonstrate poise, tact diplomacy and possess good judgment and discretion.
• Possess strong prioritization, time management and organizational skills.
• Travel requirement outside of immediate area <5%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.