Job description
Do you have a passion for process improvement and client success?
Are you a natural communicator who is comfortable liaising with stakeholders at all levels?
Are you ready to take the next step in your career with a rapidly growing firm?
Do you want to work for a flexible, people-focused company that's transitioned to a 4-Day Work Week in 2023?
If you have answered “yes” to any of the above, we have a great career opportunity for you!
We Are:
A group of talented, dedicated, hardworking professionals that have given our heart and soul into making Enlighten a success. Our mission is to provide world-class operational optimization services and software to administrative operations and contact centres, while simultaneously building a company that is both an “employer of choice” and financially rewarding to shareholders and employees alike. We believe that “high performance” hails from exceptional management behaviour fueled on solutions that are imaginative, proactive, and enlightening.
At Enlighten, we recognize that the landscape of the traditional work environment and schedule is ever-changing, especially in the wake of the Covid-19 global crisis. As a company specializing in organizational change and efficiency, we seek to evolve as well.
In addition to the opportunity to work completely remote (as we have been since March 2020) Enlighten is excited to announce that we are currently running a pilot of a 4-Day Work Week! This pilot will be open to any and all new hires, and we hope to transition the entire company to this schedule in early 2023. The 4-Day Work Week will include 100% of the salary pay as a traditional 5-Day Work Week for all current and future employees.
You Are:
- Skilled in Continuous Improvement (CI) projects in the areas of quality, cost, performance, and process optimization.
- Meticulous in understanding the current state of a business’s operations and any associated pain points.
- Highly analytical to establish key, root causes to problems, so that effective solutions are generated to deliver tangible results.
- Detail oriented to produce first-class artefacts for internal and external customers.
- Highly analytical and able to drive results and expectations using data and metrics.
- Patient and customer-oriented
- Proficient in Continuous Improvement methodologies and tools such as Lean Six Sigma, Lean, Kaizen, TPS, etc. to generate training material.
- Experienced working with contact centres, administrative operations or front/middle/back-office processing areas within Service industries.
- Proactive in using your analytical skills to actively search for improvement opportunities.
What’s in it for you?
- The opportunity to be an integral cog in the CI Practice’s strategy for accelerated growth. Your analytical skills and eye for improvement opportunities is vital for the CI
Practice to expand it’s footprint.
- The opportunity to work across the entire organization, as you provide analytical services to internal stakeholders. You will gain exposure to multiple teams, diverse people
and the unique environments in which they operate.
- The experience of being part of an intelligent, dynamic, and collaborative team.
- The opportunity to interface with our multinational clients’ business champions, process experts and operational teams to create meaningful and sustainable change.
- The experience of helping both Enlighten employees and clients learn, grow, and be successful in the area of continuous/process improvement.
- You will have the autonomy to employ your skills to let the data “guide you” to identify improvement opportunities for our clients and internal business partners.
Improvement is celebrated and you are encouraged to have the foresight to search for opportunities and the confidence to share it with the team.
- With global offices around the world, you will have the ability to work closely with a diverse team.
Purpose:
The key function of this role is twofold: (1) Support the Continuous Improvement Manager to develop and drive the implementation of Enlighten’s Continuous Improvement framework within our clients’ operational environments; and (2) Support internal Enlighten teams with analytical services to ultimately deliver on the Enlighten’s strategic objectives. You will act as an analytical center of excellence to support to our client portfolio that can span many industries (with a strong focus on financial services, pension funds and healthcare), in order to ensure the value, they derive from the Enlighten Software program and methodologies increases each year throughout the lifecycle of their SaaS contracts.
As a Continuous Improvement Specialist, you’ll be supporting a team of likeminded professionals to assist the expansion of our partnering and CI program globally. Your Continuous Improvement experience will be leveraged daily, and your analytical mindset will help our clients achieve their strategic goals.
Key Accountabilities:
- Support the Continuous Improvement Manager in partnering with client stakeholders to develop continuous improvement strategies linked to key business strategies and
objectives.
- Use Enlighten data to assist the Continuous Improvement Manager in building sound business cases, delivering effective business improvement initiatives and changing
behaviour through positive KPI’s for clients.
- Actively support the Continuous Improvement Manager to lead continuous improvement projects through the use of Lean and process improvement methodologies.
- Formulate and articulate quantifiable business problems to be solved.
- Evaluate and analyze current process metrics and performance to identify areas requiring improvements.
- Generate and prioritize vital few root causes to business problems through the use of data analysis.
- Analyze and identify opportunities to reduce process variation, improve process capabilities and optimize process performance.
- Develop process improvement initiatives to increase operational efficiency and productivity.
- Facilitate the implementation of new and changed processes to provide improved results.
- Monitor and measure the results, potential opportunities, needs, issues, and problems that could impact business results and ensure process documentation is well-
structured and clearly articulated to stakeholders.
- Support the broader Enlighten business by proactively analyzing data and leveraging past experiences to assisting in identifying improvement opportunities, generating and
validating root causes, solving problems and generating solutions.
- Support the Continuous Improvement Manager to serve as a change agent for transitioning business stakeholders to new ways of working.
- Generate training material on changes, updates, and improvements for guidelines, processes, and procedures to client stakeholders and management.
- Maintain Standard Operating Procedures regarding continuous improvement initiatives.
- Develop internal and external training material on Continuous Improvement methodologies such as Lean Six Sigma, Lean, TQM, etc.
- Adhere to Enlighten's information security and privacy policies, procedures, standards, and guidelines.
- Safeguard Enlighten's information assets, including client data.
- Practice discretion and professionalism while working with internal and client data, trade secrets, and other privacy matters.
Qualifications:
- Bachelor’s Degree or above (Business, IT or management disciplines).
- Minimum 5-7 years of experience working in large process improvement/change management/operational excellence programs.
- Willingness to travel both domestically and internationally to meet with clients and/or train internal staff as needed.
- Green Belt (minimum) Lean Six Sigma certification
- Eligible to work in India without restriction or sponsorship
We are looking for candidates with the following key skills:
- Superior analytical skills to utilize quantitative and qualitative data to identifying improvement opportunities, generate and validate root causes, solve problems and
generate solutions.
- Effective presentation, communication and interpersonal skills.
- Demonstrated ability to support leaders achieve program outcomes.
- Demonstrated ability to support internal staff to deliver successful implementation to Enlighten’s clients.
- A patient, customer-centric, and proactive mindset.
- Ability to develop and maintain effective relationships with internal Enlighten stakeholders, as well as with client’s operational teams.
- Ability to understand user requirements and desired business outcomes.
- Confidence to present to, and hold discussions with, managers at all levels, including senior management.
- Passion for identifying waste and putting process improvement opportunities into action.
About us:
Founded in Sydney in 2005, today Enlighten serves clients in over 30 countries.
We are a global operational excellence firm helping businesses to achieve high performance through engaged people and greater visibility of their operations. We provide the ‘aha’ moments that give companies around the world greater insight to be able to unlock the true potential in their people, processes, and performance. Our unique approach combines behavioural change consulting, technology and management methodologies to deliver transformational impact and drive positive change. Our approach effectively removes waste and improves internal processes while enhancing employee and customer engagement.
As an Equal Opportunity and Affirmative Action employer, Enlighten will not discriminate in its employment practices due to an applicant's race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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Location
Remote
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Department
Continuous Improvement
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Employment Type
Full-Time
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Minimum Experience
Entry-level
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