Job description
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Header:
Build your career. It's all right here.
We are a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Employees can be a force for good only when they are working at the top of their ability, learning new skills and challenging themselves with new responsibilities. Allstate's Enterprise Talent Market was developed with that in mind, to help you reach your full potential.
This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Job Description
- Put the customer at the center of what you do
- Respond to questions and/or concerns from Allstate customers and home office employees
- Interpret and apply concepts based on company policies and procedures
- Participate in a dynamic team environment that handles incoming complex, sometimes escalated calls
- Build work requests for our processing partners
- Communicate with associates through the phone, email, and work requests
- Research and respond to customer inquiries within service levels
- Work in a collaborative team environment to handle large call volumes
- Able to adhere to call center guidelines and measurements
- Maintain confidentiality of customer and agent information
- Successfully complete required training programs
Compensation and Schedule:
- Starting Pay $17.79hr
- Must be able to work any 8 hr shift between 7:55 am and 7:00 pm CST Monday through Friday and rotating Saturdays 7:55am to 4:30pm CST
- Our formal education process is broken into 2 phases. After training is completed, you will move to the transition phase.
- Schedule 10:30am to 7:00pm CST
**Class start date April 10, 2023 **
Technical and Security Requirements:
Standard Technical Requirements
- Home Internet Service must be stable
- 50 Mbps Download and 5 Mbps upload internet service packages
- Access to hardwire (plug in) ethernet/network cable to your modem/router during your shift
- Wifi connection is not allowed
- Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug in extenders, repeaters, boosters and/or pods
- Space for Desktop equipment and 2 monitors – Allstate will provide all equipment
Information Security Requirements:
- Minimum requirements
- Established or dedicated work area at home ensuring:
- No one can see your screens, keyboards or Allstate documents
- Area is located where no one can overhear your conversations
- Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
- Workspace is not vulnerable to theft
- Free from distractions
Job Qualifications
- Excellent customer service skills
- Ability to communicate clearly, professionally and empathetically
- Ability to learn and apply knowledge of insurance contracts, procedures and customer service philosophies
- Effectively use multiple computer systems, phones, and other technologies at a time.
- Ability to support a service culture through great quality and efficiency, even when work volume is high
- Requires attention to detail and a sincere dedication to servicing the field force, policy holders, co-workers and other home office personnel
- Ability to empathize with, actively listen to, deal sensitively and professionally with customers and agents
- Excellent intuitive and analytical skills to review cases and determine solutions to requests
- Provide value added services by building, revising and improving processes to focus on delivering the best customer and producer experience
- Requires excellent organizational and prioritization skills, and the ability to adapt quickly and effectively to shifting priorities, as well as a strong dedication to providing exceptional customer service
- Work independently displaying good judgment and analytical skills
- Ability to work schedule demands and requirements
- Prefer 2+ years of customer service experience.
- High School Diploma/GED
Notes:
Compensation offered for this role is $37,000.00-$64,750.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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