Position Summary

Assisting and reporting to the Mobile Clinic Manager, the Community Engagement Liaison is responsible for facilitating the Community Care Connection mission to provide high quality health screenings and education to underrepresented community groups and patient populations. This role is a unique fusion of community outreach, patient engagement and assistance with resource needs. The Community Liaison acts as a bridge to advocate between patients, community members and Rosalind Franklin University Health Clinics. In this role you will engage in telephonic and face to face interactions with patients in the community to identify barriers, problem solve and facilitate patient access to community resources.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 10% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation, 15 sick days, and 13 holidays plus two floating holidays. That is a minimum of 30 paid days off each year!

This position may be eligible for a flexible work arrangement, which could include a work from home option a couple of days a week when possible. Some evenings and weekends may be required.

Who We Are

Rosalind Franklin University Health Clinics (RFUHC), a subsidiary of Rosalind Franklin University of Medicine and Science, combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. With clinics in North Chicago, Libertyville, and Vernon Hills, the physicians of RFUHC are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine.

Rosalind Franklin University Health Clinics' mobile health vehicle embodies the university's commitment to health equity and access to compassionate, quality care. The Community Care Connection (CCC) travels throughout Lake County to reach underserved populations and offer treatment, prevention and education. The CCC also serves as a powerful educational environment for RFU students who volunteer to assist the licensed physician assistants (PAs) and nurse practitioners who staff the mobile unit.

Essential Duties & Responsibilities:

• Advocate for diverse underrepresented patients and community groups by developing and maintaining strong relationships with respective populations and community programs
• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Collaborate with the mobile clinic team and Athena Healthcare System to improve community outreach which includes tracking patient barriers and data collection, following trends reflected by the community to effectively assist in healthcare needs.
• Follow – up with patients via phone calls, home visits and visits to other settings where patients can be found.
• Maintain an up to date list of community resources, contact persons and programs that can be shared with community members that access the Community Care Connection mobile clinic.
• Assist with clerical duties such as making copies or gathering supplies for educational sessions.
• Share with community members and community programs information about the CCC via flyer sharing and/or participating in community events.

Conditions of Employment

• Must achieve satisfactory results from a background check and drug screen
• Must have proof of COVID 19 vaccination and booster or a university approved exemption

Required Education & Experience

• High school diploma or equivalent

Required Knowledge, Skills, & Abilities

• Interpersonal skills to engage with diverse and underrepresented community groups and patient populations; a strong passion for leadership
• Ability to motivate and coach patients in healthcare literacy
• Knowledge of local and community health resources
• Ability to work independently and be high functioning in a team environment to manage patient and community relationships
• Excellent oral and written communication skills
• Basic computer skills/data entry; MS Office programs (Word, Outlook and Excel)

Preferred Qualifications

• 1 year community outreach experience
• Community Health Worker certification
• Bilingual (Spanish/English)

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.
• Must have reliable transportation. Travel within Lake County will be required.
• Some evenings and weekends may be required.

EOE, Including Disability / Vets