Cloud Operational Support System Engineer

Full Time
Fairview Heights, IL 62208
Posted
Job description
Job Description
How would you like to be part of an integrated, high performing team that contributes to the safety and security of our nation every day? At BAE Systems, you will have the opportunity to work with dedicated and skilled engineers and our customers to deploy and maintain the applications that the USAF relies upon every day to fulfill its mission requirements to support our warfighters and protect our interests at home and abroad. With our robust offering of educational and career development opportunities, your chances to grow are limitless.

BAE Systems is looking for Cloud Operational Support Engineers to join the Mobility Air Force Flight Planning Services (MAFPS) team in Fairview Heights, IL. These engineers are part of a group whose mission is to provide 24/7 operational support of the MAFPS software hosted on the USAF’s Cloud One and respond to all support requests and work with the customer, the Cloud One provider, external data providers and internal development teams to drive issues to resolution.

MAFPS incorporates mission, platform, navigation, airspace, weather and other aeronautical data from authoritative sources to generate and visualize 4-D optimized flight plans that adhere to complex global airspace business rules to support the USAF’s Air Mobility Command’s (AMC) 618th Air Operations Center (AOC) daily worldwide airspace operations. MAFPS is integrated within the US Air Force network and operates 24/7/365. This position is located in Fairview Heights, IL with local travel occasionally required to the MAFPS primary customer site at Scott AFB, IL. The qualified applicant may be required to work 1st, 2nd or 3rd shift to support 24/7 customer operations.

Job responsibilities include, but are not limited to:
  • Monitor health, availability and performance of individual MAFPS applications hosted in the Cloud One environment
  • Manage the deployment of scheduled and unscheduled application updates
  • Monitor interfaces to external services and source data providers
  • Collaborate with Cloud One support staff and MAFPS developers to diagnose and resolve issues as needed
  • Enter, disposition and track trouble tickets against MAFPS applications, internal/external services and third-party providers
  • Actively participate in and document incident response and root-cause analysis.
  • Closely work with the DevSecOps teams to support development, deployment and maintenance of containerized applications and automate orchestration.

Required Education, Experience, & Skills
  • BA/BS in Computer Science or related technical field or equivalent practical experience
  • US Citizenship with an active Secret clearance is required
  • Experience monitoring and maintaining Cloud infrastructures
  • System Administration experience with complex systems
  • Active Security+ certification
  • Experience troubleshooting issues and writing clear and concise trouble tickets
  • Strong oral and written communication skills


Preferred Education, Experience, & Skills
  • 8+ years relevant work experience
  • AWS Solutions Architect, DevOps Engineer and/or SysOps Administrator certifications a plus
  • Familiarity with USAF Cloud One operations
  • Resourceful problem solver
  • Experience with ServiceNow, Remedy, Jira or similar tools
  • Self-starter and able to work with limited supervision

About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

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